Hannah Tercero
Fort Worth,TX
Summary
Accomplished Wax Specialist with a proven track record at European Wax Center, enhancing client satisfaction through high-quality services and impeccable hygiene standards. Skilled in Brazilian Bikini waxing and ingrown hair prevention, I excel in client retention and upselling, significantly contributing to business growth. My empathetic communication fosters strong client relationships, ensuring a loyal customer base.
Overview
5
5
years of professional experience
Work History
Wax Specialist
European Wax Center
02.2024 - Current
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Maintained clean and sanitary workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
Bartender/sales
West Jax
10.2022 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Clerk
Quick Trip
04.2019 - 02.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
Esthetician License - Esthetics
Ogle School
TX03.2023
Skills
- Strong customer service
- Brazilian Bikini wax trained
- Ingrown Hair Prevention
- Hygiene and Cleanliness
- Sales and Upselling
- Client Retention Strategies
Timeline
Wax Specialist
European Wax Center
02.2024 - Current
Bartender/sales
West Jax
10.2022 - 12.2023
Clerk
Quick Trip
04.2019 - 02.2022
Esthetician License - Esthetics
Ogle School
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