Michelle Franklin
Boise,ID
Summary
Dynamic and results-driven Licensed Cosmetologist with expertise in Brazilian waxing at European Wax Center. Proven ability to enhance client satisfaction through exceptional customer service and effective communication. Skilled in upselling and maintaining hygiene standards, contributing to increased salon revenue and fostering strong client relationships. Committed to continuous improvement and client care excellence.
Developed strong client communication and service skills in fast-paced environment, ensuring high standards of cleanliness and client comfort. Adaptable and quick to learn new techniques and tools, with focus on achieving optimal results. Looking to transition into new field where these skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Wax Specialist
European Wax Center
Boise ID
03.2025 - Current
- Provided exceptional waxing services ensuring clients' comfort and satisfaction.
- Educated clients on aftercare products to maintain skin health post-waxing.
- Maintained cleanliness and organization of workstations in compliance with safety standards.
- Executed effective inventory management, ensuring supplies availability for daily operations.
- Developed strong client relationships, fostering repeat business through personalized service.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.
Laundry Attendant
Get The Funk Out Laundry Center
Caldwell, ID
11.2023 - 06.2024
- Operated washing machines and dryers efficiently to ensure timely service delivery.
- Sorted, washed, and folded laundry items according to customer specifications.
- Maintained cleanliness and organization of work areas to adhere to safety standards.
- Monitored equipment performance, reporting issues promptly for quick resolution.
- Trained new staff on operational procedures and customer service protocols.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Assisted with unloading and loading customer laundry items.
- Cleaned machine filters and lubricated equipment.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
Direct Support Professional
Ambitions of Idaho
Nampa, ID
02.2023 - 11.2023
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized support plans, ensuring alignment with client goals and preferences.
- Collaborated with interdisciplinary teams to assess client needs and adjust care strategies.
- Documented client progress and incidents accurately, maintaining confidentiality and compliance standards.
- Facilitated recreational activities to enhance social skills and community integration for clients.
- Provided crisis intervention support, employing de-escalation techniques to ensure safety for all involved.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
Hostess
Wingers Restaurant
Nampa, ID
09.2022 - 01.2023
- Provided exceptional waxing services ensuring clients' comfort and satisfaction.
- Educated clients on aftercare products to maintain skin health post-waxing.
- Maintained cleanliness and organization of workstations in compliance with safety standards.
- Executed effective inventory management, ensuring supplies availability for daily operations.
- Developed strong client relationships, fostering repeat business through personalized service.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.
Education
High School Diploma -
Elevate Academy
Caldwell, ID12.2024
Skills
- Strong customer service
- Brazilian bikini wax trained
- Ingrown hair prevention
- Hygiene and cleanliness
- Client consultation
- Appointment scheduling
- Maintaining supplies
- Sales and upselling
- Client retention strategies
- Licensed cosmetologist
- Proper sanitation practices
- Marketing and promotion
- Teamwork
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Social skills
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Hair styling
- Adaptability and flexibility
- Decision-making
- Cash handling
- Hair cutting and trimming
- Expert waxing techniques
- Advanced hair removal trained
- Hair growth patterns
- Post-wax care
- Professionalism and ethics
- Workspace organization
- Relationship building and management
- Shampooing and conditioning
- Customer consultation
- Adaptable to changing client needs
- Creativity and originality
- Cash register operation
- Self motivation
- Product knowledge
- Interpersonal skills
- Goal setting
- Conflict resolution
- Hair coloring
- Facials and makeup applications
- Scalp massage
- Waxing treatments
- Payment processing
- Highlights and lowlights
- Social media marketing
- Time management abilities
- Continuous improvement
- Men and women haircuts
- Eyebrow shaping
- Dye and tint application
Timeline
Wax Specialist
European Wax Center
03.2025 - Current
Laundry Attendant
Get The Funk Out Laundry Center
11.2023 - 06.2024
Direct Support Professional
Ambitions of Idaho
02.2023 - 11.2023
Hostess
Wingers Restaurant
09.2022 - 01.2023
High School Diploma -
Elevate Academy