Alexus Griffin
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Wax Specialist
European Wax Center
03.2023 - Current
- Responsible for educating all guests on European Wax Center's 4 Step to Gorgeous Process
- Responsible for educating all guests on benefits and after care instructions and consistency with waxing
- Responsible for learning and preforming new waxing techniques
- Comfortable performing all body and facial waxing services offered at EWC
- A positive, friendly, upbeat and personable demeanor
- An ability to work independently with limited supervision
- Ability to do a Brazilian Wax in 15 minutes or less
- Establish and maintain professional relationships with guests
- Responsible for maintaining a thoroughly clean wax suite at all times.
Customer Service Representative
Spectrum
02.2021 - 01.2022
- Provided over-the-phone account and payment support services, including maintenance, activations, and packaging for 100+ calls.
- Scheduled field visits and escalate calls to support team
- Performed routine tasks such as answering inquiries, resolving problems, and providing best-in-class customer experience while adhering to work guidelines, policies, and regulation
- Navigated multiple computer systems while researching customer needs and offered solutions, all while communicating effectively and accurately when delivering information.
- Exercised and Expressed empathy when helping customers as I corrected their issues.
- Managed over 100+ calls per day.
Medical Assistant
Planned Parenthood
06.2019 - 01.2020
- Checked Patients In and Out
- Updated patient’s chart.
- Obtained patient’s vital sign 20+ times per day.
- Schedule patient appointment.
- Assisted over 10 during medical-surgical procedure per day.
- Preformed 20+ blood draws and injections per day.
- Preformed 20+ diagnostic testing per day.
- Assisted during ultrasound 20+ per day.
- Upload patient’s medical records.
Medical Assistant
Learn2Lose Lear2Renew
04.2018 - 12.2018
- Obtain 20+ Patients Vitals
- Performed 10+ Venipunctures
- Performed 10+ EKG' per day
- Administered 20+ B12, HCG, and vitamin injections
- Counsel Patients on weight loss and meal plans
Customer Service Representative
Blue Cross Blue Shield
08.2016 - 01.2018
- Provided professional, articulate, communication to their customers both providers & members
- Supported customers and resolve moderate to complex inquiries or issues regarding benefit packages and covered services via phone
- Assisted in helping and educating health insurance exchange members who make inbound calls around insurance benefits, eligibility, claims inquiries, provider look-ups, status checks, and application status
- Regularly received direction from management, escalate questions and refer more difficult issues to supervisors as needed.
- Managed over 75+ calls per day.
Executive Sales Representative
BeautifulHair4U
01.2014 - 01.2017
- Ensured customers receive a wonderful and unique experience
- Supervised other sales associates making sure they were following company guidelines and policies
- Performed data entry which includes daily financial and inventory reports
- Performed and overseen quotes and estimates; sale requirements and supplies for demand-planning; managed customer portals; overseen product delivery logistics
- Audited, developed, and standardize customer service procedures and trends across locations and determine system improvements
- Maintained accurate records and document customer service actions and discussions
- Developed customer satisfaction goals and coordinate with my team to meet them on a steady basis.
Education
Associate of Applied Science - Health Science
ECPI University
Charlotte, NC07.2018
Skills
- Data Entry
- Problem Resolution
- Computer Literacy
- Communications
- Strong Interpersonal communication skills
- Problem analysis and problem solving
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Ability to work in team to complete specific task and goals
- Proficient in MS Office
- Knowledge of medical terminology and insurance companies and coverage types
- Excellent organizational, interpersonal and multitasking skills
- Able exercise good telephone etiquette
- Willing to work in fast paced environment
- Capable of typing 40 words per minute
- Schedule management
- Fraud detection and prevention
- Compliance scorecards
- Customer Inquiry Management (CIM)
- Key holder experience
- POS systems expert
- Account management
Timeline
Wax Specialist
European Wax Center
03.2023 - Current
Customer Service Representative
Spectrum
02.2021 - 01.2022
Medical Assistant
Planned Parenthood
06.2019 - 01.2020
Medical Assistant
Learn2Lose Lear2Renew
04.2018 - 12.2018
Customer Service Representative
Blue Cross Blue Shield
08.2016 - 01.2018
Executive Sales Representative
BeautifulHair4U
01.2014 - 01.2017
Associate of Applied Science - Health Science
ECPI University
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