Jessica Jennings
Smyrna,GA
Summary
Accomplished Director of Operations at Jennings Partners LLC, adept in strategic planning and execution, enhancing operational efficiency across departments. Spearheaded initiatives that significantly improved team efficiency and client satisfaction. Skilled in customer service, relationship building and operational oversight, my leadership contributed to substantial business growth and interdepartmental cooperation.
Overview
22
22
years of professional experience
Work History
Director of Operations
Jennings Partners LLC
02.2022 - 05.2024
- Oversaw daily operations across multiple departments for roofing and construction company, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources,
- Managed Accounts Receivable.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assisted in sales operations including creating and sending contracts for multiple construction trades.
- First and main point of contact for all customer service relations.
- In charge of scheduling appointments and installations for customers.
- Coordinated all marketing events.
Front Desk Manager
Outdoor Environments Inc.
08.2003 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Check-in/Check-Out of customers on a regular basis.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Created ongoing marketing strategies, including implementation of Social Media marketing.
Certified Nursing Assistant
Emory Healthcare
02.2013 - 01.2015
- Provided high-quality personal care services in the behavioral health division such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Volunteer Social Media Coordinator
Atlanta Children's Shelter
05.2010 - 12.2012
- Created social media content for homeless shelter with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
Front Desk Patient Coordinator
Dr. Tina Mason, O.B.G.Y.N
05.2002 - 08.2003
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
Education
Bachelor of Arts - Social Work
University of North Georgia
Gainesville, GA05.2012
Skills
- Operational Efficiency and Oversight
- Strategic Planning and Execution
- Strong Organizational, Common Sense and Problem Solving Skills
- Schedule Oversight Planning and Overseeing Events
- Strategic Vision Mathematical Calculation and Reasoning
- Constructive Feedback
- Relationship Building
- Motivational Leadership
- Client Advocacy
- Cost Control
- Accounts Payable and Accounts Receivable
- Interdepartmental Cooperation
- Overseeing Logistics and Scheduling
- Inventory Tracking and Management
- Operating Social Media Platforms
- Hiring and Onboarding
- Price Structuring
- Business Growth Initiatives
- Overseeing Administrative Function
Timeline
Director of Operations
Jennings Partners LLC
02.2022 - 05.2024
Certified Nursing Assistant
Emory Healthcare
02.2013 - 01.2015
Volunteer Social Media Coordinator
Atlanta Children's Shelter
05.2010 - 12.2012
Front Desk Manager
Outdoor Environments Inc.
08.2003 - 01.2022
Front Desk Patient Coordinator
Dr. Tina Mason, O.B.G.Y.N
05.2002 - 08.2003
Bachelor of Arts - Social Work
University of North Georgia
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