Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Hi, I’m
Shayla Atkins
Smyrna,GA
Summary
Overview
10
years of professional experience
Work History
Apple Courier
Transportation and Services Dispatcher
03.2022 - Current
Job overview
- Arranged Pickups Of Cargo
- Resolve Customer Problems
- Manage Schedules
- Directed dispatching, routing, and tracking of 22 fleet vehicles.
Racetrac
Shift Lead Manager
10.2019 - 01.2022
Job overview
- Checked building to confirm maintenance and cleaning met code and regulations.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Modernized and improved operational procedures to increase productivity by 15 % and profitability while tightly controlling costs.
Dunkin Donuts
Shift Leader
06.2018 - 09.2019
Job overview
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Monitored food preparation, production, and plating for quality control.
McDonald's
Crew Trainer
01.2016 - 01.2017
Job overview
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Trained and mentored 3 new personnel hired to fulfill various roles.
Education
Chattahoochee Technical CollegeMarietta
No Degree from Criminal Justice
01-2028
University Overview
Joseph Wheeler High SchoolMarietta, GA
High School from Gender Studies
05.2017
University Overview
Skills
- Certified in CPR
- Ability to multitask
- Attention to detail
- Driver communication
- Routing orders
- Customer service
- Time management
- Call handling
- Dispatching procedures
- Sales and upselling
- Inventory counts
- Cash handling
- Strategic thinking
- Assigning work
- Training program coordination
- Team leadership and supervision
Timeline
Transportation and Services Dispatcher
Apple Courier
03.2022 - Current
Shift Lead Manager
Racetrac
10.2019 - 01.2022
Shift Leader
Dunkin Donuts
06.2018 - 09.2019
Crew Trainer
McDonald's
01.2016 - 01.2017
Chattahoochee Technical College
No Degree from Criminal Justice
Joseph Wheeler High School
High School from Gender Studies