JESSICA JENNINGS
Rock Hill,SC
Summary
Detail-oriented Claims Specialist with extensive experience in customer service, dispute resolution, and administrative support. Skilled in claims processing, billing adjustments, and data accuracy, with a strong ability to investigate discrepancies and ensure compliance with company policies. Adept at managing high-volume transactions, communicating with internal teams, and resolving complex issues. Seeking to leverage expertise in claims investigation, documentation, and client relations to contribute to a dynamic insurance or healthcare organization.
Overview
9
9
years of professional experience
Work History
SHORT TERM DISABILITY CLAIMS SPECIALIST
Mutual of Omaha
04.2025 - Current
- Manage short term disability claims from intake through resolution.
- Review medical documentation and claim details to determine eligibility.
- Communicate with claimants, healthcare providers, and employers regarding claim status and requirements.
- Maintain detailed and accurate claim documentation within internal systems.
- Provide compassionate and professional customer service while handling confidential information.
Strategic Customer Coordinator
Sunbelt Rentals
Fort Mill, SC
03.2023 - Current
- Investigate and resolve service-related claims and billing discrepancies, ensuring accurate account adjustments.
- Communicate with clients and third-party vendors to verify account details and resolve escalated issues, similar to insurance claim verification.
- Maintain detailed records, and enter data into internal systems, ensuring compliance and accuracy.
- Analyze customer issues to determine eligibility for refunds, credits, or contract modifications, aligning with claims evaluation and resolution.
Customer Service Specialist
Sunbelt Rentals
Fort Mill, SC
04.2022 - 03.2023
- Processed customer service requests and disputes, ensuring compliance with company policies and industry standards.
- Conducted research on service discrepancies, providing accurate adjustments similar to claims appeals and corrections.
- Maintained accurate customer and service records, ensuring proper documentation for audits and compliance.
- Provided high-level client support, resolving escalations efficiently and professionally.
Regional Communications Administrator
Compact Power, Inc.
Fort Mill, SC
03.2018 - 10.2020
- Reviewed and processed service claims and customer requests, ensuring all documentation was accurate and complete before approval.
- Coordinated with multiple departments to investigate service issues, similar to collaborating with insurance adjusters for claims resolution.
- Maintained and updated records, reports, and client databases, demonstrating strong attention to detail and policy compliance.
Order Fulfillment Representative
Spectrum Enterprises LLC
Charlotte, NC
01.2017 - 01.2018
- Processed customer orders, billing corrections, and service adjustments, ensuring compliance with company policies.
- Investigated billing disputes and contract discrepancies, aligning with claims dispute resolution and appeals processes.
- Ensured proper documentation and account accuracy, crucial for claims tracking and reporting.
Education
Undergraduate Certificate - Human Resource Management
University of Phoenix
Phoenix, AZ10-2026
High School Diploma - undefined
South Pointe High School
Rock Hill06-2008
Skills
- Claims Processing & Benefits Administration
- Customer Service & Support
- Attention to Detail & Compliance
- Data Entry & Documentation
- Problem-Solving & Conflict Resolution
- Microsoft Office Suite (Excel, Word, Outlook)
- HIPAA & Insurance Regulations (if applicable)
- Communication & Team Collaboration
Timeline
SHORT TERM DISABILITY CLAIMS SPECIALIST
Mutual of Omaha
04.2025 - Current
Strategic Customer Coordinator
Sunbelt Rentals
03.2023 - Current
Customer Service Specialist
Sunbelt Rentals
04.2022 - 03.2023
Regional Communications Administrator
Compact Power, Inc.
03.2018 - 10.2020
Order Fulfillment Representative
Spectrum Enterprises LLC
01.2017 - 01.2018
Undergraduate Certificate - Human Resource Management
University of Phoenix
High School Diploma - undefined
South Pointe High School