Jessica Johal

• Promoted for meticulous attention to detail and consistent production of high-quality work

• Reduced submission errors to less than 4%

• Facilitated collaborations between cross-departmental staff and law firm agencies

• Assessed over 90 daily filings across multiple entity types

• Guaranteed adherence to legal standards of filings sent to the Secretary of State

• Achieved monthly quality benchmarks by maintaining over 96% accuracy in process compliance

• Helped 10 people level up into leadership roles through 1:1 mentoring

• Designed comprehensive training materials for onboarding process

• Managed law firm client inquiries via phone and email

• Processed and revised multiple filings through all Secretary of State jurisdictions

• Conducted data analysis and delivered insights on customer interactions to executives

• Increased user interaction of targeted audiences by over 80% within 7 months

• Orchestrated meetings with partners and efficiently managed executive schedules

• Strengthened SEO initiatives in newsletters and social media marketing to enhance website visibility