JESSICA JOHNSON
Spokane,WA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about leading teams with empathy, accountability and the mutual goal of achieving success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
VP Risk Management
Numerica Credit
2022.10 - Current
- Advise and lead team responsible for Enterprise Risk Management (ERM) process, coordination of audit engagements, and privilege administration.
- Executed analysis of risks and identified risk mitigation strategies.
- Generated business intelligence reports to inform strategic decision-making.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Performed gap analysis to identify areas of improvement.
- Monitored industry, technological and economic developments to stay current on potential risks.
AVP Risk Management
Numerica Credit Union
2022.01 - 2022.10
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Implemented software to mature the enterprise risk management framework, and provide dashboard visualization and comprehensive reporting to executive management.
- Assessed business requirements to forecast annual budgetary operational costs.
AVP Compliance
Numerica Credit Union
2019.10 - 2021.12
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Led the annual NCUA and DFI Safety & Soundness Exam.
Financial Compliance Manager
Numerica Credit Union
2015.10 - 2019.10
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
BSA/OFAC Compliance Officer (Supervisor)
Numerica Credit Union
2014.01 - 2015.10
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Helped deploy system enhancements to improve field operations.
BSA/Fraud Specialist
Numerica Credit Union
2012.01 - 2014.01
- Analyzed business developments and monitored market trends related to BSA and Fraud.
- Executed analysis of risks and identified risk mitigation strategies.
Card Services Representative
Numerica Credit Union
2011.07 - 2011.12
- Maintained compliance with federal and state laws and company policies and procedures.
- Communicated with members on the phone about accounts.
Mortgage Loan Servicer
Numerica Credit Union
2010.01 - 2011.07
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained relationships with members, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
Member Service Center Representative
Numerica Credit Union
2007.11 - 2010.01
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Teller
Numerica Credit Union
2004.01 - 2005.05
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT05.2017
Associate of Applied Science - Nutrition Therapy
Spokane Community College
Spokane, WA06.2002
Skills
- Regulatory Requirements
- Strategic Partnership
- Staff Management, Department Oversight, Improvement Plans
- Program Oversight With Attention to Quality
- Process Optimization
- Risk and Mitigation Analysis
- Special Projects
- Microsoft Office Suite
- Team Leadership, Development, Coaching and Mentoring
Accomplishments
- Management - Experienced leading the BSA/Fraud, Compliance, Vendor Management, Business Continuity and Risk teams within a credit union. Instrumental in growing a team of 2 into a team of 20 over the course of 11 years. Supervised creation of division strategies and plans and ensured operations were within budget constraints.
Certification
- CompTia Project + March 2016
- CUNA Bank Secrecy Act Compliance Specialist 2013-2019
- NAFCU Certified Compliance Officer 2018-Present
- NAFCU Certified Risk Manager 2021-Present
- DDJ Myers Emerging Leaders Program Graduate 2022
Timeline
VP Risk Management
Numerica Credit
2022.10 - Current
AVP Risk Management
Numerica Credit Union
2022.01 - 2022.10
AVP Compliance
Numerica Credit Union
2019.10 - 2021.12
Financial Compliance Manager
Numerica Credit Union
2015.10 - 2019.10
BSA/OFAC Compliance Officer (Supervisor)
Numerica Credit Union
2014.01 - 2015.10
BSA/Fraud Specialist
Numerica Credit Union
2012.01 - 2014.01
Card Services Representative
Numerica Credit Union
2011.07 - 2011.12
Mortgage Loan Servicer
Numerica Credit Union
2010.01 - 2011.07
Member Service Center Representative
Numerica Credit Union
2007.11 - 2010.01
Teller
Numerica Credit Union
2004.01 - 2005.05
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Applied Science - Nutrition Therapy
Spokane Community College