Jessica Johnson
Fresno,CA
Summary
Seeking a position as a Social Work Aid where I can leverage my ten years of customer service experience to provide compassionate support and assistance to individuals and families in need, while gaining valuable hands-on experience in the field of social work.
Overview
13
13
years of professional experience
Work History
Uber Driver
Uber
07.2019 - Current
- Transported 10+ passengers, daily, to their destinations in safe and timely manner.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
Amazon Driver
Amazon
08.2023 - 01.2024
- Delivered to over 200+ packages to customers, daily.
- Demonstrated excellent customer service.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Increased productivity by loading/unloading vehicles when necessary, expediting the delivery process.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Followed all relevant traffic laws and safety regulations.
IHSS Care Provider
In-Home Support Service
03.2013 - 09.2015
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
Shift Supervisor
Starbucks
05.2011 - 09.2015
- Trained over 60+ employees on Starbucks policies and beverages.
- Exceptional memorization skills
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Kept accurate and detailed records of personnel progress and productivity.
Education
Bachelor of Science - Social Work
Fresno State
Fresno, CA01.2028
Associate of Science - Social Work
Fresno City College
Fresno, CA12.2024
Certificate of Completion - Customer Service And Advanced Clerical Training.
San Jose Job Corps Center
San Jose, CA06.2011
Skills
- Knowledge in Client and Family Interviews
- Substance abuse awareness
- Multicultural Competence
- Practice In-Home Services
- Experience in written and verbal communication
- Proficient in MicrosoftWord
- Practiced ten years of exceptional customer service
- Certificate of completion in customer service
- Certificate of completion in Advanced Clerical training program
Timeline
Amazon Driver
Amazon
08.2023 - 01.2024
Uber Driver
Uber
07.2019 - Current
IHSS Care Provider
In-Home Support Service
03.2013 - 09.2015
Shift Supervisor
Starbucks
05.2011 - 09.2015
Bachelor of Science - Social Work
Fresno State
Associate of Science - Social Work
Fresno City College
Certificate of Completion - Customer Service And Advanced Clerical Training.
San Jose Job Corps Center