Jessica Johnson

Java! Java! Drive Thru

06.2015 - Current

Maintain a clean and organized workspace for optimal productivity and safety.
Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interact with customers during hectic periods to promote fun, positive environment.
Contribute to a positive team environment through effective communication and collaboration with colleagues.
Clean counters, machines, utensils, and workspace hourly.
Control the lines with quick, efficient service.
Maintain regular and consistent attendance and punctuality.
Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment to create custom beverages.
Train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assist in inventory management weekly to maintain adequate stock levels and reduce wastage.
Streamline order processing through accurate cash handling and efficient use of the point-of-sale system.
Provide exceptional customer service, resolving any complaints promptly and maintaining a positive reputation.
Enhance customer experience by crafting customized beverage orders to meet individual preferences.
Adapt quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Summary