Jessica Johnson

● Develops and communicates goals, plans, and procedures for the branch

● Implements system-wide circulation policies, procedures, and workflows

● Guides staff in coordination with Collection Development department to manage and promote the branch’s collection

● Manages branch budgets and resources

● Monitors safety and security of facility and equipment

● Collaborates with fellow tenants of shared facilities to leverage space and resources for mutual benefit

● Fosters community engagement by seeking and developing local partnerships to better understand and address community needs

● Schedules services and programs

● Guides staff in planning, delivering, and evaluating outreach activities and programming

● Monitors key performance indicators to evaluate effectiveness of services and offerings; submits assessment and action plans according to set schedule

● Interviews, selects, onboards, instructs, cross-trains, and supervises department staff

● Sets performance measures, provides regular feedback, and holds staff accountable

● Interprets, explains, and upholds adherence to organizational policies, processes, and standard operating procedures

● Delegates and monitors special projects

● Ensures staffing levels support operating hours and functional needs of the Library

• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules, monitored performance for 13 staff members.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Collects and analyzes statistics generated from Collection HQ to provide balanced collection for patrons.
• Works off-site to promote the library in the community
• Creates inviting environment for customers by maintaining library organization and cleanliness.
• Works directly with management, branch manager, and other library staff to brainstorm and discuss strategies to improve service.
• Creates and maintains community partnerships made by the library.
• Provides excellent customer service
• Keeps statistics for branch's monthly reports
• Handles all technology related questions at the branch.
• Tech Trainer
• Notary for branch

• Social media manager of library pages
• Participated in Collection Development, kept budgets, and ordered materials
• Created marketing materials for Adult Services Department and implemented a new marketing template for use
• Created, Edited, and Implemented Adult programming
• Assisted with scheduling of staff, also person in-charge periodically
• Supervised other staff members
• Assisted with creating policies for 3D printing and Summer Reading program
• Part of the Customer Service Task Force

• Created and published monthly newsletter for lawyers
• Added posts and newsletter to the library's website
• Maintained and improved/remodeled social media sites and blog
• Collected fines and subscriber fees
• Managed Constant Contact
• Answered patron's questions at the circulation desk
• Wrote a bi-monthly article for Stark County Bar Association Journal
• Created signs and displays

• Prepared and presented library displays, ad materials, and signage
• Supervised and trained student workers
• Updated and maintained Libguides
• Established and maintained social media accounts
• Created, promoted, and implemented programs for students
• Circulation duties, collection development, and reference services
• Complete Interlibrary loans

• Managed book club
• Aided in YA programs
• Created displays and signage
• Provided Readers' Advisory services
• Coached patron's in the use of electronic, print and internet resources
• Processed obituary requests and created invoices
• Kept library shelves well-stocked and highly organized with materials
• Answered reference questions via email, phone, or in-person

• Compiled all programming and circulation statistics and drafted Excel reports each week
• In charge of all overdue notices
• Supervised staff
• Provided programs for patrons-Adults
• Managed all ILL requests for the BRIG, about 100 requests a month
• Handled technical problems with library computers and other technology
• Developed and enforced circulation policies and procedures
• Marketing-print and social media