Jessica Johnson
Hospitality
Mesquite
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
Work History
Bartender
Sugar Factory
12.2021 - 03.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Waitress/ Door Girl
Oxny
06.2017 - 05.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Increased sales significantly by upselling higher-end products to customers.
Server/Assistant Bartender
Burch Management
11.2011 - 06.2015
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Server
Sports City Cafe
03.2011 - 11.2011
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Criminal Justice
University of North Texas At Dallas
Dallas Tx 05.2001 -
Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Menu memorization
Team player attitude
Strong multitasking
Timeline
Bartender
Sugar Factory
12.2021 - 03.2022
Waitress/ Door Girl
Oxny
06.2017 - 05.2018
Server/Assistant Bartender
Burch Management
11.2011 - 06.2015
Server
Sports City Cafe
03.2011 - 11.2011
Bachelor of Science - Criminal Justice
University of North Texas At Dallas
05.2001 -
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