Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Johnson

Monroe,OH

Summary

Dynamic Benefits Specialist with extensive experience at Macy's Inc., excelling in employee enrollment and benefits communication. Proven track record in training and mentoring teams, enhancing accuracy in pension calculations, and improving service delivery. Strong verbal and written communication skills, ensuring clarity and compliance in benefits administration.

Benefits professional skilled in benefits programs and ensuring compliance with regulations. Known for fostering collaborative team environments and driving results through effective communication and adaptability to changing needs.

Overview

18
18
years of professional experience

Work History

Benefits Specialist

Macy's Inc.
02.2024 - Current
  • Processed and audit pension benefits calculations for all Macy's, Inc Retirement Plans except the May Company.
  • Resolved issues and inquiries from plan participants regarding their pension benefits through telephone, email, and letters.
  • Train associates on the Local 1S pension benefit calculation and the Macy's Inc. Cash Account Plan.
  • Assign weekly term report and project work .

Benefit Analyst IV

Macy's Inc
05.2017 - Current
  • I took over the training and auditing of the Macy's Pension Cash Account only team.
  • Led training sessions on Local 1s union calculations to pension staff on updates to the calculation and a refresher on existing training issues.
  • Conducted training sessions, ensuring consistent level of service across team.
  • Provided coaching and mentoring tp associates, contributing to their successful integration into the team.

Pension Analyst

Macy's Inc.
08.2015 - Current
  • Managed participant data, ensuring accuracy and timely updates for benefit calculations and distributions.
  • Processed benefit calculations for termed participants
  • Trained on R.H. Macy's Inc prior pension plan.

Benefits Researcher

Macy's Inc.
01.2010 - Current
  • Audited all eligibility files done by the processor's for accuracy in service dates and compensation to ensure they were going into the plan on the correct date .
  • Gathered and organized information eligibility purposes.
  • Analyzed data collected from micro fiche when needed to give the whole picture of a participants service history and compensation from missing data in our databases.

Eligibility Analyst

Macy's, Inc
03.2007 - Current
  • Increased accuracy of eligibility determinations with thorough documentation review and verification.
  • Ensured data integrity through meticulous attention to detail while entering applicant information into internal systems.
  • Reduced errors in eligibility decision-making by consistently updating knowledge on regulatory changes and program requirements.
  • Collaborated with team members, sharing insights and best practices to improve overall performance.

Education

Some College (No Degree) - Nursing

Cincinnati State Technical And Community College
Cincinnati, OH

High School Diploma -

William Mason High School
Mason, OH
05-1988

Skills

  • Benefits explanation
  • Verbal and written communication
  • Benefits communication & explanation
  • Training in pension calculations

Timeline

Benefits Specialist

Macy's Inc.
02.2024 - Current

Benefit Analyst IV

Macy's Inc
05.2017 - Current

Pension Analyst

Macy's Inc.
08.2015 - Current

Benefits Researcher

Macy's Inc.
01.2010 - Current

Eligibility Analyst

Macy's, Inc
03.2007 - Current

Some College (No Degree) - Nursing

Cincinnati State Technical And Community College

High School Diploma -

William Mason High School

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