Jessica Johnson

• Instructed youth in basic sports skills and techniques.
• Developed engaging lesson plans for different age groups.
• Monitored participant progress and provided constructive feedback.
• Ensured a safe playing environment during all activities.
• Communicated effectively with parents regarding schedules and events.
• Promoted sportsmanship and positive attitudes among participants.
• Assisted with equipment setup and breakdown before and after practices and games.
• Provided instruction and guidance to youth athletes in the fundamentals of various sports.

• Facilitated member meetings to assess needs and develop personalized success plans.
• Collaborated with team members to enhance service delivery and member satisfaction.
• Conducted follow-up sessions to track member progress toward their goals.
• Engaged in continuous learning to improve coaching techniques and methodologies.
• Advocated for members' rights and provided resources for families struggling financially.
• Remained informed about relevant occupational, educational, or economical information to assist in creating realistic and sustainable career and income goals for clients, per family size, at intake.
• Evaluated program fit and counsels new assigned clients through the development plan within the first 45 days of the program.
• Monitored monthly Gatehouse spend per client/family through monthly budgeting assessments to ensure consistent delivery of services.
• Acted as a liaison and attends all scheduled sessions between Gatehouse clients and their assigned Certified Financial Planner.
• Guided members in establishing monthly and phase-based personal/financial benchmarks to ensure the member's program career and income goals are met by graduation.
• Evaluated clients' progress towards established educational, employment, and income goals through assessments, data analytics, and regularly-scheduled one-on-one meetings.
• Ensured support team and external partners remain up-to-date on relevant updates, concerns, and other immediate needs for assigned clients and their children. Initiated and tracked cross-departmental collaboration initiatives to ensure members have access to appropriate resources, based on their stated program goals.
• Guided members through weekly and bi-weekly educational and accountability exercises to help them problem-solve through personal, social, or behavioral problems preventing budgeting, income, career, and/or educational achievements by established deadlines.
• Provided crisis intervention and problem-solving strategies to members when emergencies arise, including after-hours needs that require immediate response.
• Assisted members with developing problem-solving skills, life skills development, and spiritual development.
• Established and enforced program policies and rules governing member engagement/behavior, addressing issues appropriately and in a timely manner.
• Monitored and evaluated members' employment status, schedules, and performance to ensure employment expectations are met for the duration of their program. Collaborated with Career and Education Coach in instances when career-related concerns arise.
• Monitored and evaluated members' class schedules, student accounts, and grades/GPA to ensure program engagement expectations are met and education completion dates remain consistent.
• Maintained accurate and complete member records by established deadlines as required by Gatehouse policies.
• Initiated and led multidisciplinary meetings and member-related discussions. Conducted Member Review presentations quarterly with the entire team. Acted as the primary point of contact between the support team and assigned members.
• Scheduled and met with members on assigned caseload, outside of regular business hours when needed.
• Worked with related support team personnel to plan and execute program events throughout the year.
• Participated in staff meetings, staff training, individual quarterly training, company events, individual and collaborative member meetings, and quarterly member review sessions.
• Adhered to FERPA guidelines as well as agency confidentiality guidelines, procedures, and professional code of ethics. Ensured compliance with all state and local employment laws.
• Possessed a working knowledge of self-care practices, trauma-informed care practices, and crisis intervention techniques. Able to navigate difficult conversations.
• Inputted accurate and complete data for all contact with Gatehouse Members into the database software system and ensure all documents submitted on behalf of a member are valid and submitted by established deadlines.
• Promptly tracked and addressed infractions or other safety issues as needed.
• Responsible for empowering members to become self-sustainable through the Gatehouse Program.
• Served as coach and positive role model, providing accountability and guidance so members reach their goals for permanent, positive change.

• Provided personalized consultations to clients regarding spa services and treatments.
• Educated clients on product benefits and recommended appropriate treatments.
• Collaborated with staff to maintain a clean and welcoming spa environment.
• Addressed client inquiries promptly, ensuring a positive customer experience.
• Suggested and sold salon services and retail products to customers.
• Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
• Monitored inventory levels of supplies used in the spa facility.
• Participated in team meetings to discuss service improvements and client feedback initiatives.
• Managed daily operations of the spa, including scheduling appointments and handling payments.
• Troubleshooted issues with equipment when capable and communicated these issues to the maintenance team.

• Assisted customers with product selections and inquiries to enhance shopping experience.
• Maintained store organization and cleanliness to ensure a welcoming environment.
• Stocked merchandise on shelves and displays to promote product visibility.
• Collaborated with team members to achieve daily sales targets and improve service.
• Provided product knowledge training to new staff for improved customer interactions.
• Resolved customer complaints with professionalism to maintain positive relationships.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained cleanliness of store environment including floors, windows, displays.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

• Assisted in the management of problem behavior through the development of function-based treatment plans.
• Provided ongoing training of direct care professionals in behavior management strategies and procedures.
• Implements St. Mary’s policies and procedures as they pertain to psychology, psychological services, and behavior management.
• Reviews, revises, and/or writes behavior management plans as needed for all clients.
• Conducts behavioral assessments as needed to aid in the review, revision, or writing of behavior management plans.
• Provided instruction and training to incoming employees for orientation on proper behavioral management of client behavior.
• Served as a member of the interdisciplinary team and was required to serve as a member of the Human Rights Committee, the Admissions Committee, and/or other committees as assigned by administration.
• Provided timely reviews of psychological assessments and evaluations.
• Incorporated recommendations into the behavior management plan.
• Worked a flexible schedule that provided support and consultative services to direct care professionals and other personnel on all three shifts, including weekends, to address behavioral concerns and provide for maximum integration and coordination of behavior management programming.
• Remained knowledgeable about Title XIX rules and regulations and trends within the fields of applied behavior analysis and psychology as they relate to people with developmental disabilities.
• Provided direction for all personnel at SMRTS during difficult situations, especially emergencies and disasters.
• Complete informed consents for updated behavior management plans, or newly created behavior management plans.
• Completed and administered the ICAP assessment to new admits and maintain updated ICAPs that accurately portray the client’s current functioning and report the results in annual staff meetings.
• Attended quarterly, annual staffings, and IDT meetings for each client and provide the behavior frequencies of behavior data collected over a specific period.
• Attended psychiatry clinics and provided behavior data and status of behaviors for clients assigned to the psychiatrist.
• Participated in advocacy for client’s rights in settings of school, work, or etc. that may influence behaviors.
• Coordinated with other team members to facilitate plans or interventions to improve challenging behaviors (reward systems, reinforcement techniques, etc.)
• Observed challenging behaviors at the home, park, ABA, events, pavilion, or other areas on campus and interviewed direct care staff and other team members regarding information pertaining to the challenging behaviors displayed
• Responded to crises on campus when a Doctor Close or Code Brown was called to indicate that a client is running away from supervision and to indicate when a client is combative.
• Assisted with CPI intervention and instruction of these techniques when handling certain severity of challenging behaviors.
• Mail out informed consents for behavior management plans to the families or legal guardian to receive consent for behavior management plan.
• Used of Therap software for documentation purposes (notes, plans, assessments, and etc.)
• Utilized data tracking used behavior reports for each client.
• Reviewed behavior reports, data, psychological evaluations, medication history, and any additional information pertaining to clients when significant challenging behaviors are occurring.
• Consulted with team members to address challenging behaviors when considering program placement in school or consulting with the parish assigned behavior strategist about ideas and interventions to use with the client to reduce the presentation of challenging behaviors on the school bus or school environment.
• Provided information and feedback to state surveyors pertaining to behavior information.
• Monitored and recommended updates for psychological evaluations when needed.
• Reported any instances or situations of abuse or neglect of clients to social services.
• Suggested recommendations to direct care staff regarding communication to a client and deescalating a crisis.
• Completed in-services for trainings conducted with staff on each shift on the behavior management plan when updated or when interventions are implemented to reduce the challenging behavior.
• Participate in predetermination meetings to assess if a potential candidate is a fit for the facility and interview the family about the candidate about behavior information.
• Monitor psychotropic medication changes by the psychiatrist that may impact the improvement or worsening of behaviors.
• Participated in involuntary discharge meetings and provide feedback from a behavioral standpoint
• Participate in meetings with other facilities to determine if the client is a fit for their facility to admit
• Completed the QABF and other assessments to determine the functions of a behavior.

• Assisted members with account inquiries and service requests.
• Provided product information to enhance member understanding and satisfaction.
• Resolved member complaints through effective communication and problem-solving techniques.
• Maintained accurate member records using customer relationship management systems.
• Educated members on new products and services during interactions.
• Participated in training sessions to enhance service knowledge and skills.
• Performed daily audits of teller drawers to ensure compliance with security regulations.
• Answered inbound calls from wide range of members, welcoming callers.

• Contacted families to schedule appointments for testing.
• Administered psychological or psychoeducational testing and various assessments to assess for ADHD, Autism, and other diagnoses (WISC-V, WAIS-IV, CARS-ST, CARS-HF, BASC-3 Parent Rating Scale, WRAT-5, Vineland-3, NICHQ Vanderbilt Assessment, Developmental Profile 4 Parent/Caregiver Interview, BDI-II, Anxiety inventories, intake assessments, mental status, etc.).
• Completed evaluations following administration of testing and receive feedback from supervising Psychologists.
• Provided feedback sessions to families regarding the results and findings of the testing administered and report written.
• Supervised by Clinical Psychologists, Medical Psychologists and Neuropsychologists.

• Developed individualized treatment plans for clients based on assessments and needs.
• Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
• Educated clients and families about treatment options and resources available.
• Maintained accurate documentation of client interactions and treatment outcomes.
• Implemented therapeutic activities to enhance client coping skills and resilience.
• Provided culturally responsive behavioral health services and support to youth ages 3-17.

• Focused on 5 Key Areas of Empowerment: Academics, Health and Wellness, Emotional

Stability, Family, and Community Integration.

• Provided clinical screenings and assessments for its Region 6 operations (Alexandria, LA).

• Responsible for conducting initial, quarterly, and re-evaluation of clients admitted to The SOAR Health Network.

• Conducted initial, quarterly, and annual clinical assessments of clients.

• Reviewed and recommended updates to comprehensive plans of care.

• Reviewed and provided recommendations for client services.

• Advocated and represented the client as needed.

• Served as a mandatory reporter and report all suspicious activities, change in behaviors, etc.

• Responded to client crisis.

• Utilized the CALOCUS assessment to accurately determine the level of care and support needed for students who are admitted to The SOAR Health Network.

• Assisted with developing in-depth comprehensive plan of care for students admitted to The

SOAR Health Network that include medical and non-medical services and support that

align The SOAR Health Network 5 Keys of Empowerment.

• Conducted quarterly and annual assessments utilizing the CALOCUS to evaluate student

progress and update/adjust the comprehensive plan of care, services, or support, as

needed.

• Performed crisis management and emergency management duties.

• Conducted assessment and evaluation training and professional development to personnel, schools, and service providers.

• Timely and accurately submitted in-depth caseload reports, incident reports, and any

additional required reports to update students’ comprehensive plans of care as needed.

• Actively engaged in training and development to advance the field of behavioral health.

• Participated in formal and informal supervision conducted by supervisor.

• Conducted timely orientation for newly enrolled students, as needed.

• Assisted in editing and proofreading manuscripts for publication readiness.
• Collaborated with writers, editors, and other staff members to ensure timely delivery of projects.
• Assisted in preparation for regular and special events of the Children’s Ministry.
• Maintained and entered records of attendance for Music and Mission.
• Prepared announcement sheets, correspondence, and notices as it relates to the programs and activities of the Children’s Ministry.
• Received and maintained accurate records of trip payments, registration forms, etc. (i.e. children’s summer camps, Pre-Teen Invasion, M-JAM, etc.).
• Assisted in preparation of weekly children’s worship bags.
• Copied and mailed Volunteers in Preschool (VIP) list.
• Worked with Student Minister in all aspects of Student Ministry including preparing for Wednesdays, Sundays, and other special events.
• Maintained files for Student Ministry.
• Updated software system of new information in a timely manner.
• Updated Facebook and other social media.
• Communicated updates for web site to web master.
• Created weekly announcement sheets for the Student Ministry.
• Designed and printed the graduate recognition booklet and create graduate recognition PowerPoint.
• Received and maintained accurate records of trip payments, registration forms, etc.
• Assisted the Student Minister in all details related to milestone events such as Graduate Dinner.
• Corrected the system as needed, update the answering machine as needed or requested, trained new personnel.
• Maintained all office supplies including copier needs keeping all supplies well-stocked and the cabinets, closet, and other storage areas clean and organized.
• Printed minister’s note cards as needed.
• Copied and mailed homebound newsletters.
• Edited Worship Guide weekly.
• Gathered information, prepared, and overseen the printing of the weekly worship guide.
• Maintained file of archived worship guides.
• Prepared and printed the weekly communication card. 4.
• Publicized staff anniversaries in church publications
• Communicated reminders for worship guide.
• Watched the church calendar, anticipated promotion of upcoming events, and contacted event leaders to make sure their information is included in both publications.
• Forwarded all necessary information to the church media team.
• Developed announcement loop slides for Sunday mornings.

• Administered testing protocol and assessments (intake, CARS-2, WAIS-IV, Columbia-Suicide Severity Rating Scale (C-SSRS), Beck Depression Inventory (BDI-II), Vineland-II and Vineland-III, Beck Anxiety Inventory (BAI), ADD (Assessment of Dual Diagnosis), QABF (Questions About Behavioral Function), & etc.

• Supervised by a Psychologist.

• Provided individual and group therapy (Cognitive-Behavioral Therapy (CBT)/Sport’s Therapy) to clients served.

• Engaged in treatment planning, designing behavioral modification plans, and use of token economy systems

• Documented (progress notes, psychiatry reviews, updates, profiles, quarterly reviews, enhanced supervision plans, databases, and behavior

charts).

• Completed psychological evaluations.

• Reviewed and analyzed behavioral data.

• Used Microsoft, Excel, Outlook, and Powerpoint.

• Worked with team members to make decisions to positively develop plans of treatment best fit for the client.

• Monitored psychiatric medication changes, symptoms, and behavioral presentation of clients.

• Evaluated, conducted observations, and interacted with the clients within my caseload.

• Assisted with crises involving the clients and implement crisis intervention (CPI) to deescalate problems.

• Researched therapies, techniques, treatment options, and etc. to better serve

the client.

• Implemented trainings or activities to help improve the client’s level of functioning and adaptive skills.

• Conducted MIUS investigations and collect information to evaluate/assess for abuse or neglect.

• Communicated with other team members of active treatment to discuss the use of restrictive devices, physical restraints, or chemical restraints.

• Monitored/tracked sleep log data for clients to detect any irregularities or sleep disturbances. Monitor appetite, diet, or any weight changes.

• Followed clients for challenging behaviors such as physical/verbal

aggression, self-injurious behaviors, false allegations, noncompliance,

suicidal ideation, temper outbursts, property destruction, inappropriate

sexual behaviors, and etc.

• Inservice staff and additional team members of any changes or directions to monitor progress or specific behaviors of the clients.

• Experienced with working with individuals from different programs and

with a variety of disorders including mild-profound intellectual disability,

Bipolar I and II Disorder, Bipolar Disorder due to a Cerebral Vascular Accident, Schizoaffective Disorder, Borderline Personality Disorder,

Unspecified Depressive Disorder, Tobacco Use Disorder,

Obsessive-Compulsive Disorder, Intermittent Explosive Disorder,

Attention-Deficit Hyperactivity Disorder, Tardive Dyskinesia, Autism Spectrum Disorder, Neurocognitive Disorder, Anxiety Disorder, Schizophrenia, and others.

• Implemented mindfulness techniques, anger management techniques, coping activities, emotional regulation, positive psychology (positive self-talk,

CBT, and etc.), relaxation techniques, communication skills, and social interaction techniques.

• Checked books in and out to students and faculty.

• Shelved and arranged books according to call number.

• Distributed library cards to students.

• Assisted students with online data bases.

• Assisted students with their library needs.

• Completed shelve reading throughout the semester.

• Assisted with maintaining the cleanliness of the library.

• Assisted with preparing and packaging books to be mailed out to online students.

• Utilized the cash register for any charges made for printing, use of the copier, and etc.

• Monitored the use of the computer lab.

• Administered psychological assessments to evaluate cognitive and emotional functioning.
• Maintained accurate records of assessments and ensured confidentiality of client information.
• Utilized various assessment tools, including intelligence tests and personality inventories.
• Coordinated testing schedules to maximize efficiency and minimize client wait times.
• Tested patients to gather information on wide range of illnesses and diagnoses.
• Ensured compliance with all ethical guidelines set forth by professional organizations such as APA or ACA.
• Collaborated with supervising psychologist in developing individualized treatment plans based on assessment findings.
• Organized materials used in administering assessments such as questionnaires, pencils and answer sheets.

• Administered diagnostic testing to children 5 years and older, adolescents, and adults to assess for Attention-Deficit Hyperactivity Disorder (ADHD), Autism, Learning Disorders, and others

• Tests administered include the following:

o California Verbal Learning Test-Children’s Version (CVLT-C) o

Connor’s Continuous Performance Test (CPT II)

o Woodcock Johnson Tests of Achievement (WJ III)-

 Letter-Word Identification

 Reading Fluency

 Passage Comprehension

 Calculation

 Math Fluency

 Applied Problems

o Vineland Adaptive Behavior Scale Second Edition (Vineland II Survey Interview Form)

o Wechsler Adult Intelligence Scale Fourth Edition (WAIS-IV) o Wechsler Intelligence Scale for Children Fourth Edition (WISC-IV)

• Also familiar with the Connors’ Parent Rating Scale, Minnesota

Multiphasic Personality Inventory (MMPI-2), Minnesota Multiphasic

Personality Inventory-Adolescent (MMPI-A), and the Childhood Autism Rating Scale Second Edition Questionnaire for Parents (CARS-2)

• Accurately recorded responses, times and scores, and follow test protocols on standardized tests and other tests administered.

• Observed and recorded testing behavior throughout the administration of tests

• Recorded and tracked if the client is on any medications and record if those medications were taken before testing begins.

• Retesting clients to assess if adjustments in medications are needed, determined by the Psychologist.

• Tracked and recorded when clients reschedule and if clients do not show for their appointment

• Scheduled testing appointments for clients.

• Worked with the Psychologist on typing reports of all of the compiled test data, test interpretation, diagnoses, and treatment recommendations.

• Coordinated with the Psychologist and Secretary to schedule any further appointments to ensure the psychological evaluation is completed.

• Operated computer software and equipment for data entry and analysis of patient data to produce profile reports and interpretation of data.

• Aided in collecting co-pays from clients for office visits for testing or testing not covered by insurance.

• Supervised children during activities and ensured a safe environment.
• Planned and implemented age-appropriate educational programs.
• Assisted children with daily routines, including meals and personal hygiene.
• Communicated effectively with parents about children's progress and needs.
• Maintained cleanliness and organization of play areas and supplies.
• Monitored children's behavior and provided positive guidance as needed.
• Utilized problem solving techniques when dealing with challenging behaviors from children.
• Reported any concerning behaviors or issues to supervisors immediately.
• Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.

• Assisted head coach in developing practice plans and game strategies.
• Provided one-on-one coaching to players, focusing on skill improvement and technique.
• Evaluated player performance during practices and games, offering constructive feedback.
• Promoted sportsmanship and teamwork among players during practice and competition.
• Assisted in the development of game plans and strategies for each upcoming opponent.
• Created drills to improve batting, fielding, pitching, and base running skills.
• Ensured compliance with all governing bodies and regulations pertaining to high school or collegiate sports.

• Checked in books in and out to students and faculty.

• Shelved and arranged books according to call number.

• Distributed library cards to students.

• Assisted students with online data bases.

• Assisted students with their library needs.

• Completed spreadsheets for government documents and discarded books.

• Assisted with maintaining the cleanliness of the library.