Jessica Johnson
Customer Service Representative
Rochester,IN
Summary
Reliable and personable Customer Service Representative with strong communication skills and a positive attitude. Able to manage multiple responsibilities in busy environments while providing attentive, solution-focused service. Known for being detail oriented, adaptable, and a strong team player with a commitment to customer satisfaction.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Cashier
Community Project Thrift
04.2026 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Televerde Call Center
09.2024 - 03.2025
- Handled high-volume inbound calls in a fast-paced, high-pressure call center environment.
- Delivered exceptional customer service by actively listening, showing empathy, and resolving complex customer issues.
- Balanced call efficiency with quality service, prioritizing thorough issue resolution and customer satisfaction.
PATHS Participant
Televerde Foundation
01.2024 - 07.2024
- Completed comprehensive training in relationship management focusing on emotional intelligence.
- Engaged in ongoing professional development activities to enhance skills in leadership, project management, and team collaboration.
- Committed to lifelong learning through proactive participation in professional development opportunities.
Office Assistant
Lakeland Animal Clinic
08.2022 - 12.2022
- Answered multi-line phone systems and scheduled client appointments efficiently.
- Processed billing payments, and invoices with attention to detail.
- Greeted clients and their pets, providing a welcoming and professional front desk experience.
Final Finish
Crossroads RV
09.2017 - 04.2018
- Worked in a fast-paced production environment.
- Progressed from hourly work toward production rate-based pay.
- Adapted quickly to production demands and processes.
Education
G.E.D. - undefined
Oakland City University
Madison, IN02-2007
Skills
Ability to multitask and manage time efficiently
Detail-oriented with accurate information handling
Empathetic patient and understanding approach with customers
Strong verbal communication and active listening skills
Calm and professional under high call volume and high-pressure environments
Effective problem-solving and issue resolution
Strong product knowledge and ability to explain information clearly
Excellent customer service and relationship building skills
Successfully resolved long-standing customer issues, reducing repeat calls
Certification
Ivy Tech Community College Madison, IN May 2024 Business Communications and Fundamentals
Timeline
Cashier
Community Project Thrift
04.2026 - Current
Customer Service Representative
Televerde Call Center
09.2024 - 03.2025
PATHS Participant
Televerde Foundation
01.2024 - 07.2024
Office Assistant
Lakeland Animal Clinic
08.2022 - 12.2022
Final Finish
Crossroads RV
09.2017 - 04.2018
G.E.D. - undefined
Oakland City University