Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vianchy Medina

Corona,CA

Summary

Over the past three years, I have worked at Target, where I played a key role in assisting customers with their everyday needs and ensuring a high level of service. My responsibilities included guiding guests to products, answering inquiries, and addressing any issues that arose. This experience allowed me to develop strong customer service skills, a keen understanding of inventory management, and the ability to handle various customer situations with professionalism and efficiency. My role also involved collaborating with team members to maintain a well-organized store environment and enhance the overall shopping experience for our customers.

Work History

Cashier

Target
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Host

Joe’s Crab
Florida City, FL
05.2024 - 09.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.

Education

Social Communication - Comunicadora

UTESA
Santo Domingo DR

Skills

Customer Service Excellence

Proven ability to deliver exceptional service and resolve customer issues effectively

- Effective Communication:

Strong verbal and written communication skills, with experience in interacting with diverse groups of people

- Problem-Solving

Skilled in identifying issues and implementing solutions promptly to enhance customer satisfaction

- Team Collaboration

Experience working closely with team members to achieve common goals and maintain a positive work environment

- Time Management

Ability to prioritize tasks and manage time efficiently to meet deadlines and maintain productivity

- Attention to Detail

Keen eye for accuracy and thoroughness in handling tasks and maintaining standards

- Adaptability

Flexible and able to adjust to changing environments and various customer needs

- Conflict Resolution

Proficient in managing and resolving conflicts in a calm and effective manner

- Organizational Skills

Strong organizational abilities to manage multiple responsibilities and maintain an orderly workspace

- Technical Proficiency

Familiarity with point-of-sale systems, inventory management software, and other relevant technologies

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Host

Joe’s Crab
05.2024 - 09.2024

Cashier

Target

Social Communication - Comunicadora

UTESA
Vianchy Medina