Jessica Johnston
DeSoto,TX
Summary
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
- Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Warehouse Associate
Home Depot
Dallas
10 2024 - Current
- MHE
- P.T.S
- Inbound processing
- V.O.A. Captain
- Proper S.O.P. processing
- Operated forklifts and pallet jacks to efficiently move merchandise throughout warehouse.
- Assisted in maintaining cleanliness and organization of work areas to comply with safety standards.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 69 pounds.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
Assistant Store Manager
Ross Dress For Less
Waxahachie, TX
10.2022 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Area Supervisor
Ross Dress For Less
Waxahachie, TX
03.2022 - 10.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Area Supervisor
Ross Dress For Less
Cedar Hill, TX
01.2020 - 03.2022
Order Picker/ Curbside
Home Depot
Cedar Hill, TX
03.2020 - 02.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Store Protection Specialist
Ross Dress For Less
Cedar Hill
08.2019 - 01.2020
- Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
- Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
- Created a strong deterrent against shoplifting through high-visibility patrolling both inside the store and across parking areas.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
Seasonal Worker
Ross Dress For Less
Cedar Hill, TX
07.2019 - 08.2019
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Education
Desoto High School
Desoto, TX2005
Skills
- Compassionate
- Communication skills
- Responsible
- Personable
- Team Player
- True Leader
- Organization Skills
- Client communication
- Schedule Management
- Written and verbal communication
- Client Relationship Management
- Issue Resolution
- Positive Attitude
- Punctual and Reliable
- Customer Service
- Adaptability and Dependability
- Clean Background Check
- Schedule Coordination
- Valid Driver's License
- Schedule Adherence
- Smartphone Usage
- Decision-Making
- Problem-Solving
- Teamwork and Collaboration
- Order picking and processing
- Forklift Operations
- Quality control
- Package labeling
Certification
- Pacer
- EPJ
- PT
Timeline
Assistant Store Manager
Ross Dress For Less
10.2022 - 05.2024
Area Supervisor
Ross Dress For Less
03.2022 - 10.2022
Order Picker/ Curbside
Home Depot
03.2020 - 02.2021
Area Supervisor
Ross Dress For Less
01.2020 - 03.2022
Store Protection Specialist
Ross Dress For Less
08.2019 - 01.2020
Seasonal Worker
Ross Dress For Less
07.2019 - 08.2019
Desoto High School
General Warehouse Associate
Home Depot
10 2024 - Current