Stephanie Gardner
Warren ,OH
Summary
Detail-oriented warehouse associate with strong time management and communication skills. Experienced in training new hires and providing education programming. Maintains a safe, organized work environment. Committed to fostering teamwork and proactive problem-solving.Industrious General Warehouse Associate trained in product handling, storage organization and shipping procedures, palletizing and container building skills. Inventory products and update records to support warehouse operational requirements. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Overview
2027
2027
years of professional experience
Work History
General Warehouse Associate
TJX Home Goods Distribution Center
Warren, OH
10.2023 - Current
- Operate pallet jacks to efficiently transport goods within warehouse.
- Assist in loading day to day shipments, ensuring proper handling of items to prevent damage during transit.
- Assist in maintaining cleanliness and organization of work area to promote safe operations.
- Assisted in training new hires on best practices for safe equipment operation, inventory management and overall job responsibilities.
- Maintain daily ES Standard through efficient task completion.
- Contributes to a positive work environment through open communication, teamwork, and encourages inclusivity among team members through proactive problem-solving efforts.
Educational Instructor
Alliance For Healthy Youth
Akron, OH
2022 - 2023
- Instruct middle school students to learn character and friendship qualities, delaying gratification, and resistance skills.
- Teach students to learn how to recognize the characteristics of healthy relationships, future dating standards, including dating violence prevention, goal setting, and the benefits of avoiding unhealthy behaviors.
- Demonstrate lessons for students on how to learn the responsibilities of parenting, how to set and keep physical boundaries, and decision-making skill
- Developed engaging lesson plans using a curriculum to promote healthy lifestyle choices among youth.
- Presentation were didactic, interactive for participants, materials included use of Powerpoint.
Customer Service Representative
Leaf Filter Gutter Protection
Hudson OH
2021 - 2022
- Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion.
- Initiate outbound calls for digital advertisement sales leads generated.
- Serve as initial point of contact for potential customers via phone and email.
- Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation.
- Documentation and update customer interaction within customer relationship management (CRM) system.
- Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
- De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution.
- Exceed customer service experations by providing an outstanding experience to every potential customer.
- Adhere to schedules while maintaining an acceptable lead of service, customer satisfaction and quality.
- Promote teamwork through consistency, reliability and group cohesiveness.
- Performs other duties as assigned by supervisor
Logistics/Dispatcher
Goodyear
Akron, OH
2020 - 2021
- Responsible for responding to transportation-related incidents and/or accidents.
- Collaborated with cross-functional teams to resolve logistical challenges promptly.
- Analyzed performance metrics to identify areas for process improvement in dispatch operations.
- Identification of internal and external resources available to respond to the incident or accident.
- Command understanding of internal policies and procedures to be adhered to during these transportation related events.
Case Manager
Portage County - Family and Community Services
Kent OH
02.2019 - 08.2019
- Aided and assisted to strengthen, empower, and enrich the lives of individuals and families through a broad continum of services.
- Identification of those community resources in response to those emotional, physical, psychological,and mental needs of children and families. Such resources included housing, financial assistance, food supplies and substance use recovery and mental health facilities.
- Court advocacy through command understanding of legal proceedings, victim's rights and court-imposed obligations, and helping to assist meet these needs through providing transportation, research and contracting these resources.
- Development of interpersonal skills that included empathy and compassion, clear and concise communication, active listening, and responding in a positive and encouraging manner to those challenging circumstances and difficult environments.
- Maintain confidentiality through strict adherence to policies and procedures to protect clients privacy.
- Completed regular documentation and timely submissions of progress notes, billing, etc.
Sales Associate
Marshalls
Kent OH
02.2013 - 04.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and configured arrangements of merchandise and organization on sales floor.
- Operated point-of-sale systems, processing transactions efficiently and accurately.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Implemented COVID policies and procedures in protection of customers and other associates
- Provided training for new hires.
- Participated in promotional events, driving engagement and increasing foot traffic in store.
- Conducted regular audits of merchandise displays, ensuring alignment with company guidelines.
Victim Advocate Internship
Summit County - Victim Assistance Program
Akron OH
2018 - 2018
- Provided on scene assistance and worked alongside first responder to alleviate the emotional concerns and questions of victims.
- Command understanding of legal proceeding and resources available to victims through providing clarification and offering the details associated with governing procedures and proceedings so as to assure better understanding .
- Cultivated relationships with community and others to provide active listening, compassion and offer assistance through referrals to available community resources and services to further render assistance.
Education
Bachelor of Science - Criminal Justice
Kent State University
Kent, OH06-2018
Skills
- Dependable
- Detail oriented and diligent
- Team player
- Material handling & loading
- Dispatcher
- Time management
- Microsoft Outlook, Excel & Powerpoint
- Multitasking and organization
- Verbal and written communication
- Data entry and detailed record keeping
- Empathetic and compassionate advocate
- Strong interpersonal skills and communication
- Understanding to trauma informed care when working with individuals
- Understanding of confidentiality and protection of client information
- Ability to work within a fast paced environment
- Public speaking & presentation skills
Affiliations
Leader/Mentor, Teen Mothers Choices, Inc
Member, American Society of Criminology
Member, Academy of Criminal Justice Science
Timeline
General Warehouse Associate
TJX Home Goods Distribution Center
10.2023 - Current
Case Manager
Portage County - Family and Community Services
02.2019 - 08.2019
Sales Associate
Marshalls
02.2013 - 04.2021
Educational Instructor
Alliance For Healthy Youth
2022 - 2023
Customer Service Representative
Leaf Filter Gutter Protection
2021 - 2022
Logistics/Dispatcher
Goodyear
2020 - 2021
Victim Advocate Internship
Summit County - Victim Assistance Program
2018 - 2018
Bachelor of Science - Criminal Justice
Kent State University