Hi, I’m
Jessica Johnston
Chico,CA
Summary
Zealous healthcare professional with 10 years of experience in mental health and patient-centered care. Trained in crisis intervention and de-escalation techniques, showcasing an established record of improving patient well-being and safety. Possesses an understanding of psychological challenges, with an ability to utilize knowledge to assist individuals in need. My leadership in behavioral management and contribution to treatment effectiveness have fostered a positive therapeutic environment. Looking to leverage my knowledge and gain experience as (insert job here).
Overview
11
years of professional experience
1
Language
Work History
Enloe Health
Mental Health Worker
08.2015 - Current
Job overview
- Provided crisis intervention and de-escalation techniques to ensure the safety of both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
- Enhanced patient well-being by implementing individualized care plans and mental health treatments.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided administrative support for the unit upon admission and discharge of patients
Interim HealthCare
Home Health Aide
06.2015 - 06.2018
Job overview
- Helped clients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Massage Envy
Lead Customer Service Representative
12.2013 - 07.2015
Job overview
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
California State University - ChicoChico, CA
Bachelor of Arts from Psychology
12.2015
Skills
- Direct Patient Care
- ADL Assistance
- MOAB Certified
- Group Counseling
- Crisis Intervention
- Discharge Planning
- Behavioral Management
- Patient Evaluations
- Suicide Prevention
- CPR/AED
- Clinical Documentation
Timeline
Mental Health Worker
Enloe Health
08.2015 - Current
Home Health Aide
Interim HealthCare
06.2015 - 06.2018
Lead Customer Service Representative
Massage Envy
12.2013 - 07.2015
California State University - Chico
Bachelor of Arts from Psychology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse