Jessica Johnston
Dexter,MI
Summary
Seasoned small business owner with several years of experience in customer service, business strategy and financial management. Friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, software, paperwork and project needs.
Overview
20
20
years of professional experience
Work History
Owner/Photographer
J&N Studios
Dexter, MI
04.2004 - 01.2021
- Ensured high client satisfaction through excellent customer service and relationship management.
- Provided customized experiences to meet the needs of photography clients.
- Implemented quality assurance processes to protect product excellence.
- Led startup and creation of operational procedures and workflow planning.
- Organize and store digital photographs, negatives, and prints in an orderly and timely fashion.
- Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
- Maintained accurate records of client data and updated them regularly.
- Developed automated emails for customer onboarding, abandoned cart reminders, and other transactional emails.
- Oversaw software technological improvements, successfully reducing time waste.
Technohost
Ann Arbor District Library
Ann Arbor, MI
03.2001 - 05.2005
- Provided in-person technical computer assistance to library patrons.
- Performed regular maintenance checks on library login systems.
- Addressed and resolved complex technical computer problems quickly.
- Established positive rapport with both library patrons and staff members by fostering friendly interactions.
Education
Associate of Arts - Photographic Technology
Washtenaw Community College
Ann Arbor, MI12-2024
High School Diploma -
Pioneer High School
Ann Arbor, MI06-2001
Skills
- Office Administration
- Documentation and Reporting
- Data Entry
- Organizational Systems
- Business operations understanding
- Customer Relations
- Interpersonal communication
- Self Motivation
Timeline
Owner/Photographer
J&N Studios
04.2004 - 01.2021
Technohost
Ann Arbor District Library
03.2001 - 05.2005
Associate of Arts - Photographic Technology
Washtenaw Community College
High School Diploma -
Pioneer High School