Jessica Jones
Spring Hill,FL
Summary
Enthusiastic DME Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of DME guidelines, training in customer service and insurance guidelines. Motivated to learn, grow and excel in any job that comes along.
Overview
5
5
years of professional experience
Work History
DME Coordinator
Coastal Care Services
Doral, FL
09.2021 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Communicated professionally with colleagues, freelancers and clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Service Specialist
Florida Cancer Specialists
Wesley Chapel, FL
11.2020 - 09.2021
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Team Lead
Access Healthcare
Spring Hill, FL
11.2018 - 11.2020
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
- Updated office files daily and kept records organized
- Collaborated with team members to meet daily demands and handle challenging projects
- Protected company and customer data by consistently following HIPAA policies
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
- Elevated team performance with expert training and mentoring of new associates
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Managed schedules, accepted time off requests and found coverage for short shifts for over 8 employees, nurse practitioners, and physicians.
- Tracked receipts, employee hours and inventory movements.
Referral Coordinator
Access Healthcare
Spring Hill, FL
05.2017 - 11.2018
- Processed over 50 referrals daily for many insurance companies
- Compiled patient records and documentation for submission to referring physicians and healthcare facilities
- Facilitated phone calls to inform patients that their referral was approved or denied
- Trained new employees on referrals and authorizations.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Trained staff on referral and intake process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Education
Bachelor of Science - Business
University of South Florida
12.2012
Associate of Arts - Business Administration
Pasco Hernando Community College
05.2005
Skills
- Notetaking and documentation
- Medical terminology
- Pre-authorizations
- Insurance Verification
- Written and verbal communication
- Excellent Communication
Timeline
DME Coordinator
Coastal Care Services
09.2021 - Current
Patient Service Specialist
Florida Cancer Specialists
11.2020 - 09.2021
Team Lead
Access Healthcare
11.2018 - 11.2020
Referral Coordinator
Access Healthcare
05.2017 - 11.2018
Bachelor of Science - Business
University of South Florida
Associate of Arts - Business Administration
Pasco Hernando Community College
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