Jessica Jones

• Area Agency on Aging West Al
• Provided Case Management to 38-42 clients receiving services through Elderly and Disabled Medicaid Waiver Program
• Received referrals, gathers information from potential clients and/or their caregivers to determine program eligibility, completes initial and redetermination applications
• Coordinated delivery of services between contractor and client
• Provided monthly Face to Face home visits with active clients in order to assess whether or not their needs are being met by services, as well as to monitor client health and safety.
• Documented case notes daily and coordinated follow-up for seamless case management
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Used Microsoft Word and other software tools to create documents and other communications

• Maintained caseload of 15-20 foster care/on-going cases
• Performed monthly home visits to ensure child safety in placements and to work towards permanency goals
• Transported clients and attended appointments as needed
• Facilitated family planning meetings and developed Individualized Service Plans for families
• Closely worked with other agencies to assess and assist families based on their specific needs
• Responded to calls and initiated investigations while On-Call for DHR after regular business hours
• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs
• Testified under oath as child advocate in family court to assist with child custody decisions
• Helped clients develop new coping mechanisms and techniques to drive behavior modification

• Advertised available properties to meet expected property occupancy rate
• Determined needs, living standards, and economic viability of prospective residents
• Maintained accurate repository of prospect traffic and leasing data by contacting prospect leads within 24 hours
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
• Performed background, reference and credit checks as part of screening process of prospective tenants
• Invited prospects to fill out application upon completion of property tour

• Mentored 20-30 to students in program to help individuals navigate university systems
• Participated in systems-based social work to identify student needs, establish intervention plans, and provide additional academic support
• Led efforts to increase student recruitment into REACH Program
• Developed model to evaluate effectiveness of program resources
• Planned events to increase program involvement and student connection
• Identified issues, analyzed information and provided solutions to problems

• Served 20-30 residents of retirement living community efficiently based on supervisor requirements
• Provided excellent customer service
• Maintained fine dining atmosphere by keeping dining area clean and organized
• Bussed and reset tables to keep dining room and work areas clean
• Cultivated warm relationships with residents

• Implemented weekly character education group for 15 student classroom
• Assessed student need for intervention to support academic success
• Supported school faculty and staff as member of behavior intervention and management team
• Connected students and parents to resources in Tuscaloosa area

• Completed on-time deliveries by choosing best and most efficient routes
• Communicated customer complaints, requests and feedback to company management for swift resolution
• Ensured continued store productivity by answering phone calls, processing transactions, performing prep work, and completing punctual pizza deliveries
• Managed over 50 customer calls daily
• Followed driving safety and protection protocol during all deliveries
• Completed rush deliveries on tight timetables to satisfy customer needs
• Followed corporate procedures to maintain company and customer data confidentiality
• Operated vehicle safely in highly congested areas with no traffic violations

Children, Adolescents

• Dean's List Fall 2019