Jessica Jones
Queens Village,NY
Summary
Highly motivated with a strong analytical skill and solid understanding in both automotive and customer service. An organized individual with proven success in delivering excellent customer service, promoting sales and creating a successful sales plan. Possesses exceptional communication, interpersonal and organizational skills. A strong aptitude for problem solving and excellent in critical thinking with the ability to diagnose complex automotive issues. Committed to providing excellent customer service and promoting a positive experience.
Overview
10
10
years of professional experience
Work History
SERVICE CONSULTANT
Island Acura
Wantagh
03.2023 - 06.2023
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Handled incoming calls from customers regarding product or service orders.
- Analyzed data from surveys to identify areas where improvements could be made in customer service delivery processes.
ASSISTANT DESIGNER
Bespoke Fashion
New York
01.2019 - 03.2020
- Prepared detailed presentations for client review meetings.
- Developed sketches and illustrations to present design ideas.
- Maintained organized files of all design work completed.
- Organized meetings with clients to discuss design plans.
- Worked closely with merchandising teams during line reviews and collection planning sessions.
SALES ASSOCIATE
Calvin Klein Ready to Wear, Macy's
New York
10.2013 - 03.2015
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Arts - Business Administration and Management
Southern New Hampshire University
Hooksett, NH06-2025
Skills
- Analytical and Critical thinking
- Interpersonal Communication
- Cash Handling
- Customer Service
- Documentation And Reporting
- Data Entry
- Conflict Resolution Techniques
- Leadership
- Computer Skills
Timeline
SERVICE CONSULTANT
Island Acura
03.2023 - 06.2023
ASSISTANT DESIGNER
Bespoke Fashion
01.2019 - 03.2020
SALES ASSOCIATE
Calvin Klein Ready to Wear, Macy's
10.2013 - 03.2015
Bachelor of Arts - Business Administration and Management
Southern New Hampshire University