Jessica Jones

• Ordered all office supplies and kept check on inventory levels.
• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
• Addressed and remedied all patient or team member issues.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Supervised team of 22 office personnel.
• Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
• Developed close working relationships with front office and back office staff.
• Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
• Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
• Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
• Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
• Enhanced staff productivity through implementation of effective training programs and performance evaluations.
• Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
• Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
• Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
• Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
• Created and implemented organizational policies and procedures.
• Developed and maintained electronic record management systems to analyze and process data.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Boosted staff morale by offering constructive feedback and specific direction.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Spearheaded and implemented new projects to expand scope of engagement.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

* It is important to note that the minimal time spent in this position was due to suffering a near life ending miscarriage*

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Provided temporary relief/ seasonal aid to a firm with a high volume of clientele during tax season performing duties such as;

• Handled administrative requests and queries from senior managers/ partners
• Providing support to the firm manager/partners and employees, assisting in daily office needs and managing company's general administrative activities
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assembling tax returns once they are completed in preparation for client meeting to review returns
• Meeting clients to discuss their returns and answer any questions and aiding in the signing of needed documentation to file and process returns
• Building repertoire with new and existing clients to ensure continued relationships with the firm
• Update and maintain office policies and procedures
• Aided in the bookkeeping for monthly clientele
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Recommend investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile, and preferences
• Maintained friendly and professional customer service interactions
• Executed customer transactions including deposits, withdrawals, money orders, checks investments, debt management, and estate planning for clients
• Created strategies to develop and expand sales of services to existing customers, which resulted in a number percentage increase in annual revenue
• Answered phone inquiries on banking products including checking, savings, loans and lines of credit
• Assessed clients financial situations to develop strategic financial planning solutions
• Built strong relationships with clients through consistent communication and exceptional customer service.
• Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
• Collaborated with team members to develop strategies for optimizing client portfolios and managing risk.

• Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
• Created reports to track performance of marketing campaigns and suggest improvements.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Conducted market research and analysis to identify consumer trends and preferences.
• Strengthened partnerships with industry influencers through networking events and professional associations for mutual business growth opportunities.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained patient medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Empowered patients through education on self-management techniques for chronic conditions.

• Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
• Increased client satisfaction by streamlining business processes and implementing innovative solutions.
• Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
• Optimized team performance by providing continuous feedback, coaching, and development opportunities.
• Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
• Navigated complex legal and regulatory challenges to ensure compliance across all business operations.
• Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
• Developed and implemented strategies to enhance partner relations.
• Stayed informed on industry developments and market trends to gain competitive advantage.
• Monitored partner performance and provided feedback on areas of improvement.
• Networked with other professionals and organizations to expand contacts and opportunities.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Built rapport with patients and families, providing emotional support during difficult times.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• Maintained clean and safe environment, reducing risk of infections and promoting health.

• Promoted healthy lifestyle habits among staff members through organizing on-site fitness classes, nutrition workshops, and health screenings.
• Monitored trends in employee absenteeism due to illness, identifying areas requiring additional focus or intervention strategies.
• Maintained detailed records for all employee health-related incidents or concerns, facilitating accurate reporting and necessary follow-up actions.
• Coordinated with management teams on key decision-making regarding occupational health initiatives in order to align strategies across all departments effectively.
• Developed educational materials and resources for employees to better understand their healthcare coverage and benefits options.
• Reduced workplace injuries by conducting regular safety audits and addressing potential hazards.
• Collaborated with HR to incorporate health-focused benefits into employee compensation packages for increased satisfaction.
• Provided ongoing training opportunities for staff on topics such as first aid or CPR certification, ensuring a safer working environment overall.
• Streamlined communication between departments regarding employee health concerns, allowing for more efficient responses to issues.
• Established partnerships with local healthcare providers to offer discounted services and preventative care options for employees.
• Ensured compliance with all relevant federal, state, and local regulations related to workplace safety and employee health.
• Organized annual company-wide flu vaccination clinics, significantly reducing instances of seasonal illnesses among staff members.
• Completed pre-placement and annual employee health and wellness screenings.
• Led weekly team meetings to discuss health-related topics.
• Conducted new employee interviews, orientation and training and provided ongoing monitoring and evaluation.

• Promoted within 24 months of being hired for outstanding achievement to Employee Health Coordinator
• Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
• Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
• Improved document management processes by implementing digital storage solutions that reduced reliance on physical files.
• Streamlined office operations by implementing efficient organizational systems and filing procedures.
• Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Volunteered to help with special projects of varying degrees of complexity.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.