Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harley-Quinn Malcheva

Beaufort,SC

Summary

I am highly motivated and dedicated to advance my career in the medical field. I take my job responsibility very seriously, I am able to work in a team setting and easily adapt to a fast pace environment. I work well under pressure, I am also aware of all procedures/protocols that need to be completed and frequently called upon to assist others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Referral Coordinator

MedFirst Primary & Urgent Care
05.2024 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.

Front Desk Medical Receptionist

MedFirst Primary & Urgent Care
05.2023 - 05.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.

Nationally Certified Phlebotomist Technician

Carolina East Medical Center
09.2022 - 05.2023
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation
  • Assisted in training and onboarding of new phlebotomists
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions
  • Centrifuged blood samples as well as delivered different specimens to all departments
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods

Lead Sales Associate

Aldi Foods
09.2021 - 08.2022
  • Ensuring proper ergonomics and maintaining store equipment in proper working order
  • Provided exceptional customer service to foster client loyalty and satisfaction
  • Leads peers on tasks acting as a first point of contact
  • Attended monthly sale meetings and quarterly sales training
  • Handled cash register operations and customer service transactions to process payments
  • Regularly communicates information and updates to leadership

Delivery Driver

Domino's Pizza
06.2019 - 08.2021
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained proper phone etiquette when answering the phones

Education

Associate of Arts - Nursing

Craven Community College
New Bern, NC
07.2021

Skills

  • Time Management
  • Flexible Hours
  • Customer Service
  • Team Cooperation
  • BLS Certified
  • Leadership Skills
  • Aseptic Technique
  • Nationally Certified Phlebotomist
  • Professional Phone Etiquette

Certification

  • BLS Certified
  • National Certificated Phlebotomist - NHA - K9W9G3M7

Timeline

Referral Coordinator

MedFirst Primary & Urgent Care
05.2024 - Current

Front Desk Medical Receptionist

MedFirst Primary & Urgent Care
05.2023 - 05.2024

Nationally Certified Phlebotomist Technician

Carolina East Medical Center
09.2022 - 05.2023

Lead Sales Associate

Aldi Foods
09.2021 - 08.2022

Delivery Driver

Domino's Pizza
06.2019 - 08.2021

Associate of Arts - Nursing

Craven Community College

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