Laura Mejia
Pasco,WA
Summary
Detail-oriented referral coordinator specializing in patient scheduling and insurance verification. Proven ability to enhance patient experiences through effective communication and streamlined referral processes. Strong background in patient access management with a focus on organizational excellence and patient advocacy.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Benton Franklin Orthopedic Associates
Kennewick, Washington
05.2025 - Current
- Coordinated patient referrals to orthopedic specialists efficiently and accurately.
- Communicated with healthcare providers to confirm referral details and requirements.
- Assisted patients with insurance verification and authorization processes promptly.
- Managed scheduling for patient appointments and follow-up visits effectively.
- Responded to patient inquiries about referral status and appointment details professionally.
Patient Care Coordinator
Sound Retina
Kennewick, Washington
06.2024 - 05.2025
- Coordinated patient schedules and appointments for efficient clinic operations.
- Communicated treatment plans to patients and provided necessary resources.
- Collaborated with healthcare teams to optimize patient care pathways efficiently.
- Assisted patients with insurance inquiries and billing processes effectively.
- Managed patient records using electronic health record systems accurately.
- Handled incoming calls and addressed patient concerns promptly and professionally.
Senior Patient Access Representative
Ideal Option
Pasco , WA
04.2018 - 05.2024
- Verified patient's insurance coverage through online portals or by phone using payer websites and IVR systems.
- Resolved patient inquiries regarding billing and insurance coverage promptly.
- Managed patient registration and appointment scheduling processes effectively.
- Utilized electronic health record systems to update patient information accurately.
- Managed high-volume inbound calls from customers efficiently and professionally.
- Coordinated scheduling for multiple teams to optimize resource allocation.
Mobile Expert
T-Mobile
Richland, WA
08.2017 - 04.2018
- Provided expert knowledge on T-Mobile products and promotions to enhance customer experience.
- Demonstrated device features and troubleshooting techniques to customers in-store.
- Handled customer inquiries and resolved issues efficiently through effective communication.
- Organized promotional events such as trade shows or special holiday offers.
- Prepared weekly sales reports for management review.
Front Desk Receptionist
Red Lion Hotels
Kennewick, Washington
01.2017 - 07.2017
- Greeted guests warmly upon arrival and provided check-in assistance.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted guests with inquiries and resolved issues in a timely manner.
- Managed multi-line phone system, directing calls to appropriate departments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Collaborated with housekeeping to ensure room readiness for arrivals.
Sales Associate
Macy's
Kennewick, Washington
10.2016 - 12.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and provided personalized recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers in navigating the store to find desired products. find specific products, answered questions, and offered product advice.
- Welcomed customers upon entry to create a friendly atmosphere. and provided exceptional customer service.
- Executed daily cleaning and organization tasks to uphold store cleanliness standards.
Sales Associate
Fairchild Cinemas
Pasco, Washington
12.2015 - 07.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and provided personalized recommendations.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to ensure efficient stock replenishment and inventory management.
Education
Some College (No Degree) -
Columbia Basin College
Pasco, WA09-2015
High School Diploma -
Chiawana High School
Pasco, WA06-2015
Skills
- Appointment scheduling
- Health records management
- Healthcare communication
- Patient relationship management
- Clinic operations
- Customer relationship management
- Customer service
- Time management
- Multitasking
- Patient advocacy
- Problem resolution
- Team management
- Conflict resolution
- Remote office availability
- Healthcare software
Timeline
Referral Coordinator
Benton Franklin Orthopedic Associates
05.2025 - Current
Patient Care Coordinator
Sound Retina
06.2024 - 05.2025
Senior Patient Access Representative
Ideal Option
04.2018 - 05.2024
Mobile Expert
T-Mobile
08.2017 - 04.2018
Front Desk Receptionist
Red Lion Hotels
01.2017 - 07.2017
Sales Associate
Macy's
10.2016 - 12.2016
Sales Associate
Fairchild Cinemas
12.2015 - 07.2016
Some College (No Degree) -
Columbia Basin College
High School Diploma -
Chiawana High School