Shyniece Rose
Yorktown,VA
Summary
Dynamic Referral Coordinator at Riverside Medical Group with expertise in insurance verification and patient scheduling. Successfully managed high-volume referrals, ensuring seamless transitions and exceptional patient care. Known for strong critical thinking and collaboration skills, fostering relationships with healthcare providers to enhance service delivery and streamline processes.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Riverside Medical Group
11.2016 - Current
- Managed high volume referrals with exceptional patient care maintained throughout.
- Coordinated appointment scheduling with specialists tailored to client needs.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Education
High School Diploma -
Grafton High School
Yorktown, VAThomas Nelson Community College
Hampton, VASkills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Scheduling software
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Physician authorizations
- Healthcare systems
- Insurance precertification processes
- Appointment reminders
- Medical scheduling
- Physician reports
- Referral wait list management
- Referral tracking
- Electronic patient charts
- HIPAA guidelines
- Epic systems
- Utilization management
- Critical thinking
- Schedule management
- Health information systems
- Decision-making
Timeline
Referral Coordinator
Riverside Medical Group
11.2016 - Current
High School Diploma -
Grafton High School
Thomas Nelson Community College
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