Courtney Wiegman
Gilbert,AZ
Summary
Detail-oriented professional with over 16 years in healthcare coordination. Skilled in streamlining referral processes and enhancing communication among healthcare providers. Committed to improving patient access to specialty care through effective management and organizational skills.
Overview
18
18
years of professional experience
Work History
Referral Coordinator
Phoenix Children Hospital
Gilbert, AZ
09.2007 - Current
- Coordinated patient referrals to ensure timely access to specialty care.
- Managed electronic health record updates for referral tracking and documentation accuracy.
- Collaborated with healthcare providers to streamline referral processes and enhance patient communication.
- Evaluated referral patterns to identify opportunities for process improvement and efficiency gains.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Food Runner
The Hub Grill And Bar
Mesa, AZ
12.2024 - 01.2026
- Coordinated timely food delivery to tables, ensuring optimal guest satisfaction.
- Assisted kitchen staff by transporting meal orders efficiently during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Communicated effectively with front-of-house and back-of-house teams for seamless operations.
- Resolved customer inquiries and concerns promptly, fostering positive dining experiences.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Expo Runner
Scottsdale Plaza Resort
Scottsdale, AZ
10.2022 - 06.2024
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Delivered food orders from kitchen to customers' tables.
Education
High School Diploma -
Skyline High School
Mesa, AZSkills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Physician authorizations
- Referral tracking
- Referring physician communication
- Insurance precertification processes
Timeline
Food Runner
The Hub Grill And Bar
12.2024 - 01.2026
Expo Runner
Scottsdale Plaza Resort
10.2022 - 06.2024
Referral Coordinator
Phoenix Children Hospital
09.2007 - Current
High School Diploma -
Skyline High School