Jessica Minniefield
Parrish,FL
Summary
Dynamic healthcare professional with extensive experience at Dedicated Senior Medical Center, excelling in referral coordination and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and insurance verification. Skilled in HIPAA regulations and fostering collaborative relationships, ensuring seamless care transitions and optimal service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Dedicated Senior Medical Center
08.2024 - 12.2025
- Coordinated patient referrals among medical providers to streamline care processes.
- Managed scheduling and follow-up appointments to enhance patient experience and satisfaction.
- Collaborated with healthcare teams to ensure accurate documentation and timely processing of referrals.
- Utilized electronic health records to track referral status and communicate updates effectively.
- Addressed patient inquiries regarding referral procedures, improving understanding and compliance.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
Insurance Verification Specialist
Heart Specialist Of Sarasota
07.2020 - 01.2024
- Verified insurance eligibility and benefits for patients to ensure accurate billing processes.
- Communicated with insurance providers to resolve discrepancies and expedite claims processing.
- Maintained detailed records of patient interactions and verification results in electronic health systems.
- Collaborated with healthcare teams to streamline patient onboarding and improve service efficiency.
- Educated patients on insurance coverage options, enhancing understanding of benefits available to them.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist/CNA
Life Care Center
09.2011 - 10.2019
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Facilitated patient admissions and discharges, ensuring smooth transitions for residents and families.
- Coordinated scheduling of appointments, optimizing front desk workflow and minimizing wait times.
- Maintained accurate patient records and billing information in electronic health record systems.
- Developed standard operating procedures for handling inquiries, enhancing communication with visitors.
- Monitored inventory of office supplies, ensuring availability while reducing waste through effective stock management.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Thomasville High School
Thomasville, GA05.2005
Skills
Pre-authorizations
Certification
Certified Nursing assistant
Timeline
Referral Coordinator
Dedicated Senior Medical Center
08.2024 - 12.2025
Insurance Verification Specialist
Heart Specialist Of Sarasota
07.2020 - 01.2024
Front Desk Receptionist/CNA
Life Care Center
09.2011 - 10.2019
High School Diploma -
Thomasville High School