Maggie Avery
Bryant
Summary
Organized professional with dynamic customer service, talents. Coordinates inspections, oversees conflict resolution, and delivers results. Remains poised in stressful environments.
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Erlanger Baroness Hospital
Chattanooga
08.2021 - Current
- Coordinated patient referrals to specialists within Erlanger Baroness Hospital system.
- Managed scheduling of appointments to ensure timely patient access to care.
- Communicated effectively with patients and providers regarding referral processes.
- Verified insurance coverage and eligibility for referred services and procedures.
- Maintained accurate records of referrals in electronic health record systems.
- Collaborated with medical staff to streamline referral workflows and improve efficiency.
- Educated patients about referral options and necessary pre-authorization steps.
- Assisted in resolving issues related to referrals and appointment scheduling delays.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Assisted in the development of referral processes and procedures.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Explained policies, procedures and services to patients.
Patient Service Representative
Erlanger Baroness Hospital
Chattanooga
08.2021 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient inquiries and resolved issues effectively and efficiently.
- Collaborated with medical staff to ensure seamless patient flow and care delivery.
- Maintained accurate patient records in the hospital's electronic health system.
- Educated patients on hospital services and resources available to them.
- Coordinated communication between patients, families, and healthcare providers.
- Processed patient information confidentially following HIPAA regulations and guidelines.
- Trained new staff on patient service protocols and departmental procedures.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with the completion of medical forms and records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Referred patients to appropriate professionals and services.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Home Caretaker
Self Employed Services
Chattanooga
03.2022 - Current
- Provided daily personal care and assistance to clients in their homes.
- Managed medication schedules and ensured timely administration for clients.
- Maintained a clean and safe living environment for all clients.
- Assisted with meal preparation, focusing on nutritional needs and preferences.
- Coordinated transportation for medical appointments and social activities.
- Developed personalized care plans based on individual client needs.
- Communicated effectively with families about client well-being and needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided compassionate care for patients with disabilities and developmental challenges.
- Performed light housekeeping duties such as changing linens, laundry and dusting furniture.
- Cared for pets such as walking dogs, providing food and water and cleaning up after them.
- Prepared nutritious meals according to dietary guidelines provided by dietitians or physicians.
- Assisted clients with mobility challenges in transferring from bed to wheelchair or other seating.
- Provided companionship through conversation, outings and shared activities.
- Monitored vital signs such as temperature, pulse and respiration rate when necessary.
- Responded quickly to emergency situations involving medical problems or accidents.
- Accompanied clients to medical appointments as needed.
- Ensured client safety by monitoring activity levels while providing supervision during walks outside the home.
- Administered prescribed medications on a timely basis and monitored effectiveness of medication therapy.
- Provided assistance with personal hygiene, including bathing and dressing.
- Developed positive relationships with family members who may be involved in caregiving decisions.
- Collaborated with healthcare professionals such as nurses, therapists and doctors in order to coordinate optimal care plans for each individual client.
- Educated family members regarding proper care techniques for their loved one's special needs.
Switchboard Operator
Galen Digestive Health
Chattanooga
09.2020 - 08.2021
- Switchboard
- Scheduling patients/Doctor via phone/in person
- Emotional Consulting
- Advocate for Patients well-being/needs
- Clerical tasks
- Mechanical skills: Headsets, Computer Monitors, Intercoms
- Relaying of messages to the correct department
- Prioritize needs of Patients
- Monitor phone lines KPIs of Phone calls
Caregiver
Thrive at Browood
Lookout Mountain
01.2020 - 09.2020
- Advocated for Patients
- Emotional Support of family members and patients alike
- Communicated needs of patients to Doctors and Family members
- Organization of 12-15 patient
Education
Social Work
Northeast Alabama Community College
Rainsville, ALSkills
- Communication Skills
- Multi-phone lines
- Customer Service
- Organizational Skills
- Prioritization of set tasks
- Management of Scheduling
- Advocating of patients
- Time management
- Punctuality
- Determined
- Hardworking
- Coachable
- Problem Solving Skills
- Teamwork
- Flexible
- Public Speaking
- Ability to learn new software in a timely manner
- Computer Skills: Email, Microsoft Teams, PCIS
- Personal care
- Medication management
- Care plan development
- Vital signs monitoring
- Patient coordination
- Healthcare collaboration
- Patient advocacy
- Records management
- Appointment scheduling
- Effective communication
- Emotional support
- Problem solving
- Empathetic listening
- Elderly assistance
- Bedridden care
- Dementia care
- Alzheimer's care
- Hospice support
- OSHA requirements
- Healthcare coordination
- Patient assistance
- Communication and interpersonal skills
Timeline
Home Caretaker
Self Employed Services
03.2022 - Current
Referral Coordinator
Erlanger Baroness Hospital
08.2021 - Current
Patient Service Representative
Erlanger Baroness Hospital
08.2021 - Current
Switchboard Operator
Galen Digestive Health
09.2020 - 08.2021
Caregiver
Thrive at Browood
01.2020 - 09.2020
Social Work
Northeast Alabama Community College