Brittany McKoy
Dunn,NC
Summary
Detail-oriented Referral Coordinator skilled in managing patient referrals, coordinating with healthcare providers, and streamlining administrative processes to ensure timely and accurate patient care. Proven track record of enhancing patient satisfaction and reducing wait times in complex healthcare settings.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
The GI Guy
Fuquay-Varina, NC
07.2023 - Current
- Managed the process of patient referrals between primary care providers and specialists, including tasks like verifying insurance coverage
- Obtaining necessary pre-authorizations, scheduling appointments.
- Communicating with patients and providers.
- Ensuring accurate medical information is transferred to facilitate smooth patient care transitions.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Instructional Assistant
Cumberland County Schools
Fayetteville, NC
02.2020 - 12.2022
- Conducted special assessments and tutoring sessions to support individual student needs.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Tutored and supported students individually and in groups of up to 6 students by reteaching and reviewing lessons.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teachers
- . Provided classroom support throughout planned instruction and individual lessons
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Covid-19 Contact Tracer
Accentuate Staffing
Raleigh, NC
07.2020 - 04.2021
- Explained the importance of contact tracing to prevent disease transmission and keep communities healthy.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
- Completed data entry to facilitate case interview and elicited close contacts into designated systems immediately after obtaining.
- Answered calls and interacted with community members to provide information on advocacy services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Lead Teacher
New Breed Christian Academy
NC
04.2014 - 08.2015
- Taught classes, presented lectures, conducted workshops and participated in other activities to further educational programs.
- Demonstrated methods using institution facilities and collections in order to enhance school programs and to enrich other activities.
- Planned and directed activities associated with projects.
- Evaluated success of courses, based on number and enthusiasm of persons participating.
Early Head Start Lead Teacher
Childcare Network
NC
08.2015 - 05.2015
- Taught classes, presented lectures, conducted workshops and participated in other activities to further educational programs.
- Planned course content and method of presentation. Prepared outline of material to be covered and submitted it for approval.
- Maintained records of attendance, home visits, and observations.
- Worked with adult leaders of youth groups.
Education
Associates - Early Childhood Education
Central Carolina Community College
Sanford, NC01.2016
High school Dip - undefined
Triton High School
Erwin, NC01.2011
Associate of Science - Health Administration
North Carolina Central University
Durham, NC01-2027
Skills
- Medical terminology
- Detailed-oriented
- Electronic health records
- Patient referral
- Regulatory Compliance
- Communication skills
- Organizational skills
- Data Entry
- Insurance verification
- Exceptional customer skills
- Scheduling
- Interpersonal communication
- Pre-authorizations
- Patient scheduling
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Medical terminology knowledge
- HIPAA regulations
- Scheduling software
- Accurate documentation
- Database management
- Record preparation
- Notetaking and documentation
- Healthcare systems
- Appointment reminders
- Patient records oversight
- Outbound calls
- Referring physician communication
- Referral tracking
- Insurance precertification processes
- Critical thinking
- Medical clinical procedures
- Certified in CPR/AED
- Clinical staff management
Timeline
Referral Coordinator
The GI Guy
07.2023 - Current
Covid-19 Contact Tracer
Accentuate Staffing
07.2020 - 04.2021
Instructional Assistant
Cumberland County Schools
02.2020 - 12.2022
Early Head Start Lead Teacher
Childcare Network
08.2015 - 05.2015
Lead Teacher
New Breed Christian Academy
04.2014 - 08.2015
High school Dip - undefined
Triton High School
Associates - Early Childhood Education
Central Carolina Community College
Associate of Science - Health Administration
North Carolina Central University