Summary
Overview
Work History
Education
Skills
Website Portfolio Profiles - Website
Timeline
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JESSICA JONES

Hamden,CT

Summary

Dynamic professional with extensive experience in customer service and cash handling. Expertise in conflict resolution and data entry, with a focus on building relationships and enhancing customer satisfaction. Demonstrated success in streamlining processes and improving service delivery, resulting in positive client experiences.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate Cashier

Zara
New York
06.2024 - 01.2025
  • Facilitated positive interactions with customers and staff through effective communication skills.
  • Cultivated strong customer relationships by demonstrating extensive product knowledge and providing assistance.
  • Conducted opening and closing procedures, including cash register reconciliation and setup for transactions.
  • Helped other team members as needed during peak business times.

Pharmacy Technician

Walgreens
NJ, US
09.2023 - 05.2024
  • Entered patient profiles, billing details, and prescription orders into pharmacy software.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Processed customer payments, including credit card transactions as needed.
  • Created and updated customer profiles with demographics, allergies, and medication records.
  • Refilled medications while offering guidance on over-the-counter products and verifying insurance benefits.

SERVICE CONSULTANT

Island Acura
Wantagh, NY
03.2023 - 07.2023
  • Delivered exceptional customer service by promptly addressing inquiries and resolving complaints.
  • Ensured customer satisfaction through timely responses to concerns about products and services.
  • Demonstrated comprehensive knowledge of company offerings, including pricing plans and features.
  • Handled incoming customer calls regarding product or service orders efficiently.
  • Created detailed documentation of customer interactions for future reference and analysis.

ASSISTANT DESIGNER

Bespoke Fashion
New York, US
01.2019 - 03.2020
  • Developed sketches and illustrations to clearly convey design concepts.
  • Coordinated client meetings to review and refine design plans.
  • Created detailed presentations for client reviews, enhancing informed decision-making.
  • Maintained organized files of completed design work for efficient access.

Education

Bachelor of Arts - Business Administration and Management

Southern New Hampshire University
NH
06-2026

Skills

  • Analytical and critical thinking
  • Interpersonal communication
  • Cash handling
  • Customer service
  • Documentation and reporting
  • Data entry
  • Conflict resolution
  • Computer proficiency
  • Upselling strategies
  • Data analysis

Website Portfolio Profiles - Website

WWW: Bold Profile

Timeline

Retail Sales Associate Cashier

Zara
06.2024 - 01.2025

Pharmacy Technician

Walgreens
09.2023 - 05.2024

SERVICE CONSULTANT

Island Acura
03.2023 - 07.2023

ASSISTANT DESIGNER

Bespoke Fashion
01.2019 - 03.2020

Bachelor of Arts - Business Administration and Management

Southern New Hampshire University

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