Yeiris Duran Tapia
The Bronx
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
Work History
Cashier
Zara
04.2022 - Current
- Assisted customers with returns, refunds, and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions, and provided backup at key times.
Sales Associate
Mr. Milan Fashion
09.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Food Champion
Taco Bell
09.2019 - 03.2020
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York, NY05.2024
Skills
- Customer service
- Verbal and written communication
- Problem solving
- Microsoft Office proficiency
- Time management
- Ability to work under pressure
- Team collaboration
- Adaptability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
Zara
04.2022 - Current
Sales Associate
Mr. Milan Fashion
09.2021 - 03.2022
Food Champion
Taco Bell
09.2019 - 03.2020
Bachelor of Science - Criminal Justice
Berkeley College