Jessica Jordan
Katy
Summary
Organized and dedicated with leadership experience as head of the medical department at an assisted living facility. Skilled in scheduling, patient care coordination, and maintaining efficient office operations. Seeking an administrative or assistance role at a veterinary clinic, bringing exceptional communication, organizational, and client service skills to support animal care teams and enhance client experiences.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Coordinator
Stephen Jordan
05.2023 - 12.2024
- Fielded customer complaints and provided solutions.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Family Caregiver
Family
07.2019 - 05.2023
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored overall health and well-being and noted significant changes.
Lead Medication Aide
Veranda House Assisted Living
08.2016 - 07.2019
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored medication storage area to maintain medication security and control.
- Reordered medication to maintain adequate supply.
Administrative Assistant
Chimney Rock Heating & Air
02.2012 - 12.2015
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained inventory of office supplies and placed orders.
Education
Certificate - Medication Administration
Texas Health School
HoustonCertificate - Medical Coding & Billing
Houston Community College
Coursework Completed - Biology
University of Houston
Houston, TXSkills
- Document Analysis
- Ethical Standards
- Account Oversight and Coordination
- Knowledge of Healthcare Terminology
- Effective Time Management
- Understanding of Healthcare Regulations
- Compassionate caregiving
- Data organization
Timeline
Mortgage Loan Coordinator
Stephen Jordan
05.2023 - 12.2024
Family Caregiver
Family
07.2019 - 05.2023
Lead Medication Aide
Veranda House Assisted Living
08.2016 - 07.2019
Administrative Assistant
Chimney Rock Heating & Air
02.2012 - 12.2015
Certificate - Medication Administration
Texas Health School
Certificate - Medical Coding & Billing
Houston Community College
Coursework Completed - Biology
University of Houston
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