Jessica Kahler
Self Employed
Bremerton,WA
Summary
Organized and dependable self starting candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Total Satellite TV Inc
Gig Harbor , WA
10.2019 - 11.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Partnered with 20 vendors and suppliers to effectively manage and budget.
- Formulated processes to reduce downtime and financial loss.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Clinical Intake Coordinator
Hopesparks Family Services
Tacoma , WA
02.2016 - 10.2019
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
- Communicated with patients, ensuring that medical information was kept private.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Managed master calendar and scheduled appointments for 15 providers based on optimal patient loads and clinician availability.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Education
Associates Degree - Business
Olympic College
Bremerton, WA 08.2017 - 08.2019
Skills
Work flow planning
Timeline
Operations Manager
Total Satellite TV Inc
10.2019 - 11.2021
Associates Degree - Business
Olympic College
08.2017 - 08.2019
Clinical Intake Coordinator
Hopesparks Family Services
02.2016 - 10.2019
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