Jessica Kato
Cerritos,CA
Summary
Compassionate EMT-Basic known for maintaining high productivity and efficiently completing tasks under pressure. Possess key specialized skills in emergency response, patient assessment, and basic life support that contribute to effective on-scene care. Excel in communication, teamwork, and problem-solving which are paramount in providing exceptional service during critical situations.
Overview
5
5
years of professional experience
Work History
Cast Member
Disneyland Resort
Anaheim, CA
10.2022 - 06.2023
- Managed crowd control during peak times to maintain orderliness in the facility.
- Processed payments from customers accurately and efficiently using POS systems.
- Resolved conflicts between guests or staff members in a professional manner.
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
EMT-Basic
Viewpoint Ambulance
Anaheim, CA
01.2022 - 08.2022
- Documented calls in reports detailing incident type and course of treatment.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Positioned patients in preparation for treatment and transport.
- Took vital signs and blood pressure to observe patient's condition and prepare appropriate resources and medical procedures.
- Interviewed patients to obtain medical history and details on current issues.
- Monitored patient condition during transit and provided appropriate medical attention as needed.
Team Leader
Snowflakes Shaved Ice
Cerritos, CA
09.2019 - 12.2021
- Maintained daily inventory to facilitate successful material distribution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Team Member
McDonald's
La Palma, CA
06.2018 - 08.2018
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Developed positive customer relationships through friendly greeting and excellent service.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Cerritos High School
Cerritos, CA06-2019
Some College (No Degree) - Nursing
West Coast University
Anaheim, CASome College (No Degree) - Nursing
Cypress College
Cypress, CASome College (No Degree) - Nursing
Fullerton College
Fullerton, CASkills
- Strong teamwork
- Public speaking
- Accepts direction and coaching graciously
- Creative
- Professional demeanor
- Adaptable
Timeline
Cast Member
Disneyland Resort
10.2022 - 06.2023
EMT-Basic
Viewpoint Ambulance
01.2022 - 08.2022
Team Leader
Snowflakes Shaved Ice
09.2019 - 12.2021
Team Member
McDonald's
06.2018 - 08.2018
High School Diploma -
Cerritos High School
Some College (No Degree) - Nursing
West Coast University
Some College (No Degree) - Nursing
Cypress College
Some College (No Degree) - Nursing
Fullerton College
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