Jessica Keith
Jacksonville,US
Summary
Responsible Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension Medical Group
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Patient Care Technician
UF Health Jacksonville
01.2022 - 08.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Customer Service Representative
Florida Blue Center - Jacksonville
09.2021 - 01.2022
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Aided sales associates by providing knowledgeable assistance with a variety of issues.
Medical Assistant Specialist
Ascension St. Vincent's Urgent Care - Town Center
03.2021 - 09.2021
- Assisted with duties such as setting up and operating specialized medical equipment and apparatus for diagnostic and technical treatment procedures
- Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes
- Implemented care and efficiency improvements to support and improve office operations
- Educated patients on medications, procedures, and treatment plans
- Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs
- Kept detailed records of test results by entering data and patient information into a computer
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant Specialist
Family Allergy & Asthma Consultants
08.2018 - 03.2021
- Explained procedures to them to reduce patient anxiety and increase cooperation
- Kept detailed records of test results by entering data and patient information into a computer
- Called and faxed pharmacies to submit prescriptions and refills
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
- Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
Education
Certificate -
Florida Career College - Jacksonville
Jacksonville, FL01.2018
High School -
Jean Ribault High School
Jacksonville, FL01.2011
Skills
- Proactive
- Great team player who thrives in fast-paced, competitive environments
- Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits
- Data analysis
- Data Management
- Customer service
- Budgeting and finance
- Data entry
- Staff education and training
- Strong verbal communication
- Quick learner
- Document scanning
- Staff development
- Creative problem solving
- Good listening skills
- Computer proficient
- Professional telephone demeanor
- Stocking and replenishing
- Team Leadership
- Clerical support
- Self-motivated
- Medical terminology knowledge
- Compassionate
Certification
First Aid/CPR Certified
Accomplishments
Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Medical Assistant
Ascension Medical Group
11.2023 - Current
Patient Care Technician
UF Health Jacksonville
01.2022 - 08.2022
Customer Service Representative
Florida Blue Center - Jacksonville
09.2021 - 01.2022
Medical Assistant Specialist
Ascension St. Vincent's Urgent Care - Town Center
03.2021 - 09.2021
Medical Assistant Specialist
Family Allergy & Asthma Consultants
08.2018 - 03.2021
Certificate -
Florida Career College - Jacksonville
High School -
Jean Ribault High School
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