Jessica Keith
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Health Care Aide
Duval County School Board
02.2024 - Current
- Provided compassionate emotional support to students and families during challenging times.
- Administered prescribed medications while ensuring adherence to safety protocols.
- Facilitated communication between students, parents, and healthcare professionals to address concerns.
- Trained and mentored new healthcare aides on best practices in patient support.
- Monitored health parameters and reported any changes to the healthcare team promptly.
- Collaborated with educators to create individualized care plans for students with special needs.
Medical Assistant
Ascension Medical Group
02.2023 - 01.2024
- Assisted with patient intake, ensuring accurate collection of demographic and insurance information.
- Monitored vital signs and recorded measurements in electronic health records for physician review.
- Coordinated patient appointments, managing schedules to optimize provider availability and reduce wait times.
- Supported medical staff in preparing for examinations by organizing necessary instruments and supplies.
- Maintained cleanliness and organization of medical equipment, ensuring readiness for use during procedures.
Medical Assistant
Family Allergy Asthma Consultants
01.2018 - 03.2023
- Educated patients on pre- and post-procedure care instructions, enhancing understanding and compliance.
- Executed insurance verification processes, confirming coverage and eligibility prior to patient visits.
- Facilitated effective communication between patients and healthcare providers, addressing concerns and inquiries.
- Assisted in the management of clinical documentation, ensuring accuracy and confidentiality of patient records.
- Trained new staff on office protocols and patient care best practices, promoting team efficiency.
Education
High School Diploma -
Jean Ribault High
06-2011
Skills
- Compassionate
- Reliable team player
- Supporting personal needs
- Companionship and emotional support
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
Timeline
Health Care Aide
Duval County School Board
02.2024 - Current
Medical Assistant
Ascension Medical Group
02.2023 - 01.2024
Medical Assistant
Family Allergy Asthma Consultants
01.2018 - 03.2023
High School Diploma -
Jean Ribault High