Summary
Overview
Work History
Education
Skills
Timeline
Halloween Horror Nights Experience
Generic

JESSICA KEITH

Orlando

Summary

Dynamic and detail-oriented professional passionate about the entertainment industry, dedicated to ensuring every individual feels heard, seen, and valued. Exceptional communication and problem-solving abilities complement a proven track record of thriving in fast-paced environments. Committed to delivering outstanding customer service that enhances guest satisfaction while fostering a supportive atmosphere for performers. Eager to contribute to a team prioritizing excellence and inclusivity in every interaction.

Overview

8
8
years of professional experience

Work History

Character Escort

Universal Orlando Resort
Orlando, FL
07.2024 - Current
  • Assisted costumed characters during appearances, parades, and events to ensure guest safety and smooth interactions
  • Managed lines and crowd flow to create an organized and positive guest experience
  • Engaged with guests of all ages in a friendly, professional manner
  • Helped maintain character integrity by guiding interactions and supporting storytelling
  • Monitored character well-being, including breaks, hydration, and costume adjustments
  • Enforced park/event rules and safety guidelines while maintaining a welcoming atmosphere

Chat Care Associate

Hyatt
Orlando, FL
08.2022 - 06.2025
  • Answered phones to assist customers in making, altering, or canceling reservations.
  • Maintained up-to-date knowledge of the various reservation systems used by the company.
  • Recorded customer information and charged credit cards upon successful reservations.
  • Negotiated rates and upsold packages to increase occupancy and maximize revenues.
  • Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency.

Administrative Assistant

Keith Appraisal Service
Chatsworth, GA
08.2020 - 08.2022
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

Camp Counselor

Atlanta Workshop Players
Atlanta, GA
07.2022 - 2022
  • Facilitated communication between campers and parents, addressing concerns promptly.
  • Supervised daily camp activities, ensuring safety and engagement for all participants.
  • Fostered an inclusive environment by addressing individual camper needs and promoting respect among peers.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Computer Helpdesk Technician

Dalton State College
Dalton, GA
01.2018 - 01.2020
  • Helped students reset their password
  • Documented all work done in a ticketing system so that progress can be tracked easily.
  • Resolved customer inquiries promptly and professionally while adhering to company policies and procedures.

Education

Bachelor of Arts (B.A.) - Communication

Dalton State College
Dalton, GA, US
06-2019

Skills

  • Customer service
  • Friendly, positive attitude
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Phone etiquette
  • Upselling proficiency
  • Sales
  • Excellent communication
  • Teamwork and collaboration

Timeline

Character Escort

Universal Orlando Resort
07.2024 - Current

Chat Care Associate

Hyatt
08.2022 - 06.2025

Camp Counselor

Atlanta Workshop Players
07.2022 - 2022

Administrative Assistant

Keith Appraisal Service
08.2020 - 08.2022

Computer Helpdesk Technician

Dalton State College
01.2018 - 01.2020

Bachelor of Arts (B.A.) - Communication

Dalton State College

Halloween Horror Nights Experience

2023- Exorcist Believer - Bloody Demon 

2024- Enter the Blumhouse Scare Zone - Shadow Kid