JESSICA KEITH
Orlando
Summary
Dynamic and detail-oriented professional passionate about the entertainment industry, dedicated to ensuring every individual feels heard, seen, and valued. Exceptional communication and problem-solving abilities complement a proven track record of thriving in fast-paced environments. Committed to delivering outstanding customer service that enhances guest satisfaction while fostering a supportive atmosphere for performers. Eager to contribute to a team prioritizing excellence and inclusivity in every interaction.
Overview
8
8
years of professional experience
Work History
Character Escort
Universal Orlando Resort
Orlando, FL
07.2024 - Current
- Assisted costumed characters during appearances, parades, and events to ensure guest safety and smooth interactions
- Managed lines and crowd flow to create an organized and positive guest experience
- Engaged with guests of all ages in a friendly, professional manner
- Helped maintain character integrity by guiding interactions and supporting storytelling
- Monitored character well-being, including breaks, hydration, and costume adjustments
- Enforced park/event rules and safety guidelines while maintaining a welcoming atmosphere
Chat Care Associate
Hyatt
Orlando, FL
08.2022 - 06.2025
- Answered phones to assist customers in making, altering, or canceling reservations.
- Maintained up-to-date knowledge of the various reservation systems used by the company.
- Recorded customer information and charged credit cards upon successful reservations.
- Negotiated rates and upsold packages to increase occupancy and maximize revenues.
- Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency.
Administrative Assistant
Keith Appraisal Service
Chatsworth, GA
08.2020 - 08.2022
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Camp Counselor
Atlanta Workshop Players
Atlanta, GA
07.2022 - 2022
- Facilitated communication between campers and parents, addressing concerns promptly.
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Fostered an inclusive environment by addressing individual camper needs and promoting respect among peers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Computer Helpdesk Technician
Dalton State College
Dalton, GA
01.2018 - 01.2020
- Helped students reset their password
- Documented all work done in a ticketing system so that progress can be tracked easily.
- Resolved customer inquiries promptly and professionally while adhering to company policies and procedures.
Education
Bachelor of Arts (B.A.) - Communication
Dalton State College
Dalton, GA, US06-2019
Skills
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Attention to detail
- Phone etiquette
- Upselling proficiency
- Sales
- Excellent communication
- Teamwork and collaboration
Timeline
Character Escort
Universal Orlando Resort
07.2024 - Current
Chat Care Associate
Hyatt
08.2022 - 06.2025
Camp Counselor
Atlanta Workshop Players
07.2022 - 2022
Administrative Assistant
Keith Appraisal Service
08.2020 - 08.2022
Computer Helpdesk Technician
Dalton State College
01.2018 - 01.2020
Bachelor of Arts (B.A.) - Communication
Dalton State College
Halloween Horror Nights Experience
2023- Exorcist Believer - Bloody Demon
2024- Enter the Blumhouse Scare Zone - Shadow Kid