Jessica Keith
Gastroenterology Associates of Tidewater
Norfolk,VA
1
Language
1
Certification
13
Years of experience
Work History
Prior Authorization Specialist
2 Years 9 Months- Facilitated prior authorizations for a variety of over 30 medications, including biologics.
- Scheduling infusions
- Oversaw lab monitoring for patients during treatment and coordinated lab order facilitation through EMR.
- Assist patient with enrollment in any patient assistance programs applicable for financial hardships related to treatment.
- Handled insurance billing claims efficiently.
- Utilized Cover My Meds platform to assist patients.
- ICD 10 Codes, CPT Codes
- 20 years of medical Terminology
- Utilized EClinicalWorks software for electronic health records management.
- Verified patient insurance eligibility, facilitating access to treatments and services for patients.
- Epic
- All insurance log ins
- Submitted Appeals for denials
- End to end start to finish
- Tracked authorization statuses, follow-ups, and denial responses to maintain accurate workflow continuity.
Medical Prior Authorizqatiions
3 Months- Managed time and resources to ensure timely completion of prior authorization requests.
- Adjusted to changing priorities to maintain workflow in fast-paced environment.
- Collaborated with team and worked independently to meet project deadlines.
- Insurance verifications
- Appeals
- Exhibited personal responsibility in managing time and resources effectively.
- Adapted quickly to changing priorities in a dynamic workplace.
- Balanced teamwork and independent work to achieve project goals.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Insurance Verification
Medical Records Specialist
8 Years 3 Months- Managed daily operations
- Maintained patient records
- Pulled medical records from hospitals to ensure timely access for patient care
- Verified accuracy of paperwork in each chart to maintain compliance and support effective treatment
- Tracking lab, images as per doctors request.
- Obtained medical records for patients to facilitate continuity of care and support healthcare provider needs.
- Medical record releases
- Produced copies and scanned documents
- Accuracy for HIPAA Compliance
- Scheduling appointments.
- Check in patients
- Collect copay
- Prep charts for procedures
- Confirm appointments
- Insurance Verification
- Referrals for visits and procedures
- Utilized EClinical software for record management
- Operated E ClinicalWorks for scheduling
Customer service
1 Year 5 Months- Verified insurance details to ensure accurate patient billing and coverage.
- Registered patients efficiently, capturing essential information for streamlined admissions.
- Checked in patients promptly, facilitating a smooth transition to care services.
- Collected copayments from patients during check-in.
- Admissions
- Ensured accurate patient information was recorded during registration.
- Epic Software and HBOC
Patient Relations Specialist
2 Years 1 Month- Summary of Qualifications
- Provided customer service support
- Handled phone communications efficiently
- Coordinated patient appointments to optimize scheduling efficiency and enhance patient access to care
- Facilitated new patient registrations
- Performed insurance verification tasks
- Customer service
- Logged incoming medications accurately
- AllScripts Software
Education
High School Diploma
High school diploma or GED
Skills
Proficiency in computers
Team collaboration
Knowledgeable in medical
Microsoft Office Suite
Organizational skills
Performance metrics analysis
Multitasking Abilities
Time management abilities
Pharmacy benefit management
Data entry
Workflow management
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Medical Prior Authorizqatiions
Capital Digestive Care
06.2026 - 09.2026Read More
Prior Authorization Specialist
Gastroenterology Associates of Tidewater
01.2024 - CurrentRead More
Medical Records Specialist
Gastroenterology Associates of Tidewater
10.2015 - 01.2024Read More
Customer service
Sentara
07.2015 - 12.2016Read More
Patient Relations Specialist
Pariser Dermatology
09.2013 - 10.2015Read More
Tidewater Community College
Read More
High school diploma or GED
Read More
Platt College
High School Diploma
Read More