Jessica Kelley
Davenport
Summary
Dynamic Account Manager with extensive experience in client relationship management, strategic planning, and issue resolution. Proven ability to enhance client satisfaction and drive business growth through effective communication and collaboration.
Overview
36
36
years of professional experience
Work History
Kitchen Prep Cook
North Scott Jr High School
Eldridge
08.2023 - Current
- Collaborated with team members to achieve project objectives and meet deadlines, enhancing overall project success.
- Resolved issues efficiently and effectively, contributing to smoother project execution and team cohesion.
- Provided support and guidance to colleagues, fostering a collaborative work environment that encouraged teamwork.
- Maintained updated knowledge through continuing education and advanced training.
- Prepared ingredients by washing, peeling, and chopping vegetables for daily menu items.
- Maintained cleanliness and organization of kitchen workspace and food storage areas.
- Operated kitchen equipment such as mixers, slicers, and ovens safely and efficiently.
- Collaborated with team members to ensure timely meal preparation during busy shifts.
- Followed safety protocols to uphold sanitary standards in food preparation processes.
- Participated in training new staff on kitchen operations and best practices for efficiency.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Prepared ingredients for meals according to recipes and menus.
- Followed instructions from head chef regarding recipe modifications portion size plate presentation garnishes.
Account Manager
Alera Group
Deerfield
10.1990 - 08.2023
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic plans for client growth and engagement.
- Coordinated communication between clients and internal teams.
- Analyzed market trends to identify new business opportunities.
- Resolved client issues promptly to maintain strong relationships.
- Prepared reports on account performance and client feedback.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Education
Some College (No Degree) - Clerical Receptionist
Kirkwood Community College
Cedar Rapids, IASkills
- Client relationship management
- Strategic planning
- Account management
- Market analysis
- Issue resolution
- Project management
Timeline
Kitchen Prep Cook
North Scott Jr High School
08.2023 - Current
Account Manager
Alera Group
10.1990 - 08.2023
Some College (No Degree) - Clerical Receptionist
Kirkwood Community College