Jessica Kelly
NAMU®-CMMU
Sun Valley,NV
Summary
Dedicated and customer-centric professional seeking a customer service role where I can leverage exceptional communication and problem-solving skills to provide outstanding support, enhance customer satisfaction, and contribute to the overall success of the organization.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Owner
Honeydo Movers, LLC
Vancouver, WA
02.2018 - Current
- Recruit new hires
- Schedule work for employees
- Take inbound and make outbound calls to customers regarding their move details
- Managed day-to-day business operations
- Supervise employees
Recruiter Assistant
U.S. Census Bureau
Salem, OR
01.2020 - 10.2020
- Provide surveys regarding census information
- Setup survey booths
- Recruited 30 census takers
Timeshare Representative
Worldmark by Wyndham
Portland, OR
08.2019 - 05.2020
- Developed top-tier negotiating skills and turned customer objections into sales opportunities
- Guided sales prospects on resort property tours and followed up with targeted sales presentations
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Used consultative sales approach to understand and meet customer needs
Leasing Agent
CTL Management
Clackamas, OR
01.2019 - 05.2019
- Answered 40 phones/emails daily
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Invited prospects to fill out application upon completion of property tour
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
Dispatcher
Beginright Employment
Tigard, OR
07.2017 - 01.2018
- Answered 20 phone calls daily regarding testing inspection inquiries
- Made calls to delinquent companies and provided invoices
- Scheduled testing inspections using appointment software
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Maintained updated and detailed records of calls in physical and electronic database
Contact Center Representative
The Standard (Contract Work)
Beaverton, OR
11.2016 - 05.2017
- Take about 100 inbound calls daily
- Use multiple screens and multiple applications daily
- Take notes almost verbatim
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Transaction Processing Specialist
Manpower (Contract Work)
Beaverton, OR
07.2015 - 08.2016
- Process wire payments for home mortgages
- Reverse payments that are paid too far ahead
- Reject wire transfers made due to no loan number, or other unforeseen circumstances
- Create tasks to obtain instructions for loans that don’t otherwise have any information
- Count checks in payment processing room at end of day to make sure it matched all outgoing and incoming checks
- Processed entries to make adjustments and post to client accounts
CustomerService Representative
Quinstreet (Contract Work)
Beaverton, OR
04.2014 - 10.2014
- Made 50 outbound calls and received 200 inbound calls from potential students who were interested In going back to school
Administrative Assistant
Ace Event Services Inc
Portland, OR
09.2013 - 04.2014
- Answer multiple phone lines; write contracts; light cleaning duties; filing; print/scan/fax
- Created and maintained databases to track and record customer data
- Managed filing system, entered data and completed other clerical tasks
Sales Associate
RadioShack
Hillsboro, OR
02.2011 - 07.2011
- Cash receipting; Clerk; Daily deposit; Customer credit checks
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Set and achieved company defined sales goals
Clerk
Personnel Department (Contract Work)
Tigard, OR
05.2010 - 09.2010
- Catered at different events
- Light data entry for two different companies
Web Specialist
Linktech
Beaverton, OR
07.2010 - 08.2010
- Google using ad-words
- Took personal information such as credit card information over the phone
- Made 100-200 outbound calls a day to different realtors all over the U.S. to sell them 1st page placement on
Collector
Financial Asset Management Systems
Beaverton, OR
08.2009 - 03.2010
- Collected balances on defaulted student loans; Made 100-150 outbound calls per day
- Took payments over the phone; Met required goals of $200,000 monthly and $14,000 in front line cash
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Maintained high volume of calls and met demands of busy and productive group
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
Education
Some College (No Degree) - Medical Billing And Coding
Carrington College
Portland, OR 02.2011 - 05.2012
Associates Degree - Business Administration
Heald College
Portland, OR 11.2007 - 05.2009
Skills
Business Owner
undefinedAdditional Information
- CERTIFICATIONS/LICENSE , Real Estate License- April 2018 Inactive Notary Public- Washington State/Electronic and Remote Life/Health Insurance- active for Washington State NAMU-CMMU
Timeline
Recruiter Assistant
U.S. Census Bureau
01.2020 - 10.2020
Timeshare Representative
Worldmark by Wyndham
08.2019 - 05.2020
Leasing Agent
CTL Management
01.2019 - 05.2019
Owner
Honeydo Movers, LLC
02.2018 - Current
Dispatcher
Beginright Employment
07.2017 - 01.2018
Contact Center Representative
The Standard (Contract Work)
11.2016 - 05.2017
Transaction Processing Specialist
Manpower (Contract Work)
07.2015 - 08.2016
CustomerService Representative
Quinstreet (Contract Work)
04.2014 - 10.2014
Administrative Assistant
Ace Event Services Inc
09.2013 - 04.2014
Sales Associate
RadioShack
02.2011 - 07.2011
Some College (No Degree) - Medical Billing And Coding
Carrington College
02.2011 - 05.2012
Web Specialist
Linktech
07.2010 - 08.2010
Clerk
Personnel Department (Contract Work)
05.2010 - 09.2010
Collector
Financial Asset Management Systems
08.2009 - 03.2010
Associates Degree - Business Administration
Heald College
11.2007 - 05.2009
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