Jessica Kelly

• Coordinated Hospital Police staffing by submitting ARF for C.O.O and budget approval, aligning personnel resources with operational needs.
• Managed Bellevue Identification room with C-Cure access control system, creating ID badges and managing door access to enhance security protocols.
• Tracked VOICE reports for WPV, assaults, alleged sexual assaults, and property damage incidents, ensuring accurate documentation and timely response to incidents.
• Notifies Supervising Officers and Detectives of VOICE reports that must be further investigated.
• Managed Elopement quarterly reports to maintain risk management compliance.
• Manages Hospital Police personnel files to ensure they're following HR compliance guidelines.
• Manages Basic Life Support (BLS) training schedule for Bellevue Hospital Police officers.
• Coordinated special projects for the competent authority to enhance operational efficiency.
• Revised policies enhancing compliance and operational readiness.

•Tracked and recorded hospital police response cards, tour post assignments, VOICE reports, and EOC rounds, ensuring accurate documentation and facilitating timely incident responses.
• Recorded OMNIGO reports for elopements and missing patient incidents, contributing to comprehensive safety oversight.
• Attended weekly Elopement meetings to summarize Hospital Police search responses.
• Logged timesheets for contingent workers, ensuring accurate payroll processing and compliance with staffing requirements.
• Participated in weekly Environmental of Care rounds with Safety Management and various departments to identify and address safety risks in hospital buildings.

•Entered hospital police search responses into VOICE database for improved data accessibility.
•Developed response card database for efficient tracking of hospital police responses.
•Compiled weekly service call data to produce monthly statistics, enhancing reporting accuracy for hospital police.
•Demonstrated strong personal motivation by consistently taking initiative and completing tasks independently.

•Supported police officers in enforcing safety and security protocols at Bellevue Hospital.

•Monitored and secured unrestricted areas alongside Hospital Police to prevent unauthorized access.
•Organized paperwork and prepared reports to support police officers in administrative efficiency.

•Spoke calmly and clearly to elicit information and provide instructions to callers, maintaining clarity during high-stress situations.
• Engaged with callers to confirm and clarify information, effectively diffusing anger and enhancing customer satisfaction.
• Processed thousands of service complaints to city organizations/businesses, facilitating timely resolutions and improving overall caller experience.
• Achieved compliance with customer call guidelines for service levels and handle time, contributing to overall team productivity.