Jessica Kelly
Mayfield,PA
Summary
Organized Cafe Manager with many years of experience working in local café settings. Team-driven leader in personnel management and fair labor. Customer-driven and motivated to serve the community. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
2027
2027
years of professional experience
Work History
Cafe Manager
Electric City Roasting Co
Peckville, Pennsylvania
2021 - Current
- Managed daily café operations and ensured smooth service flow.
- Supervised daily café operations to uphold efficiency and meet quality standards.
- Supervised and trained staff on customer service best practices.
- Recruited and trained café staff to elevate service quality and customer satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed staff schedules to optimize coverage during peak hours.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Coordinated inventory management and maintained stock levels efficiently.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Maintained cleanliness and organization of café environment consistently.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Prioritized tasks during peak hours to address customer needs efficiently.
Oral Surgeon Assistant
Oral & Maxillofacial Surgery
Scranton, Pennsylvania
11.2020 - 01.2021
- Assisted surgeons during oral and maxillofacial procedures.
- Passed instruments to dentist, sprayed water, suctioned fluids to support dentists during procedures.
- Prepared and sterilized surgical instruments and equipment.
- Sterilized instruments and equipment according to infection control guidelines.
- Kept operating rooms clean and orderly at all times.
- Collaborated with the surgical team to maintain a smooth workflow.
- Coordinated with other healthcare professionals to ensure proper care for each patient.
- Educated patients on post-operative care and recovery guidelines.
- Welcomed and prepared patients for appointments, ensuring a comfortable environment.
Mom
Home
Jessup, Pennsylvania
2015 - 2020
- "Stay at Home" mom from the years of 2015-2020
Cafe
Wegmans
Dickson City, Pa
2013 - 2015
- Prepared beverages and food items according to customer specifications.
- Assisted customers with menu selections and provided recommendations.
- Operated cash register and processed customer payments efficiently.
- Collaborated with team members to ensure smooth cafe operations.
- Interacted pleasantly with customers and offered assistance to find needed items.
Education
High School Diploma -
Valley View High School
Archbald, PA06-2012
Skills
- Inventory management
- Menu planning
- Food safety compliance
- Employee scheduling
- Scheduling optimization
- Staff training
- Hiring and training employees
- Customer service
- Team collaboration
- Sales tracking
- Surgical assistance
- Self motivation
Timeline
Oral Surgeon Assistant
Oral & Maxillofacial Surgery
11.2020 - 01.2021
Cafe Manager
Electric City Roasting Co
2021 - Current
Mom
Home
2015 - 2020
Cafe
Wegmans
2013 - 2015
High School Diploma -
Valley View High School