Jessica Kemp
O'Fallon,IL
Summary
Dedicated Property Management professional with 12+ years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
16
16
years of professional experience
Work History
Assistant Community Manager
Timberland Partners
01.2024 - Current
- Assist with everyday operations utilizing Yardi, Rentcafe CRM, Google drive, and Microsoft office
- Main responsibilities include make ready preparation, leasing, resident retention, delinquency, and assist Community Manager as needed.
- Uphold high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Addressing and keeping up with the curb appeal of the property by doing property inspections.
- Assisted in collecting estimates from vendors for interior and exterior projects or needs of the property for approval within the annual budget.
- Collaborated with maintenance team to ensure timely completion of make ready apartments, contributing to overall resident satisfaction.
- Inspected units during, before, and after tenant moves to determine charges or readiness for new tenants.
VP Assistant (Temp Position)
Capstone Development Group, LLC
08.2022 - 10.2022
- Assist in submission of MHDC LIHTC applications for two developments in Osage beach, MO
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Operations Director Of Property Management
Hughes Group LLC
04.2021 - 07.2022
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Managed 250+ single family and multi-family homes as well as multiple commercial properties; providing guidance and information to owner's about maintenance needs, rental income opportunities, and standard property management practices
- Meet and intake new owners and/or inherited tenants for new property purchases or additions to a current owner's investment portfolio
- Meet with contractors, retrieve and create bids/cost to not exceeds for approval by owners. projects.
- Meet with contractors, retrieve and create bids/cost to not exceeds for approval by owners.
- Resident communication, dispatch and coordinate incoming maintenance requests, delinquency collections, etc.
- Responsible for social media, printable, and product marketing for rentals and sales.
- Owner and tenant file auditing for quality control.
- Leasing and application processing.
- Operations training for new and current employees along with checklist development for all processes.
- Operating Software: Builidum, Dotloop
Property Manager
Lawrence Group
09.2017 - 04.2021
- Responsible for manage 230 residential units in a high rise historic luxury building as well as commercial tenants
- Over see the daily operations of the maintenance team, leasing team, and Doorman staff. Conduct monthly meetings and responsible for hiring /scheduling.
- Reach monthly occupancy goals, remote bank deposits, delinquency, renewals, lease preparation, make ready coordination and scheduling for maintenance
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Resident Services Specialist
Hunt Companies
03.2016 - 09.2017
- As a resident services specialist, managed over 400 houses to United States Military members ranked from O-4 to O-6, enlisted members, as well as civilians in a 1,600 home community
- Managed delinquency, move ins, move outs, resident events, renewals, resident retention, and move out inspections, community violations, etc.
Property Manager
Sansone Group
07.2014 - 03.2016
- Managed a LIHTC property with 89 units on 3 scattered sites
- Maintained delinquency under 5% and occupancy over 98%
- Deposit incoming rents and post late fees as needed
- Processed evictions, attending required court appearances representing the owner
- Conducted occupied unit inspections, move in inspections, and move out inspections
- Responsible for REAC preparation, HUD inspections/ correcting violations
- Administrative work and coordination for the property as well as the maintenance department
- Conducted LIHTC file audits annually at several different properties within the company
- Operating Software: Onesite
Team Lead, Senior Beauty Advisor
Walgreens
08.2008 - 07.2016
- Customer Services, opened/closed the store, money management, drawer counts, resets, stocking, manage on the clock teams, social media and in store marketing.
Education
Broker's License - Real Estate
Real Estate Express
06.2021
Diploma -
O'Fallon Township High School
O'Fallon, IL05.2010
Skills
- Property Management
- Written and verbal communication
- MS Office Suite
- Maintenance Coordination
- Project Management
- Payment Processing
- Tenant and eviction laws
- Leasing and sales
- Teamwork and Collaboration
- Daily Operations Management
- Community marketing
- Knowledgeable in Yardi, RentCafe, Onesite, Buildium, and Onesite
Personal Information
Total Experience: 10 years of Property Management Experience utilizing different types of management, signature, and payment portal software. 3+ years in the Real Estate industry working with investors, buyers, sellers, residents, and owners.
Timeline
Assistant Community Manager
Timberland Partners
01.2024 - Current
VP Assistant (Temp Position)
Capstone Development Group, LLC
08.2022 - 10.2022
Operations Director Of Property Management
Hughes Group LLC
04.2021 - 07.2022
Property Manager
Lawrence Group
09.2017 - 04.2021
Resident Services Specialist
Hunt Companies
03.2016 - 09.2017
Property Manager
Sansone Group
07.2014 - 03.2016
Team Lead, Senior Beauty Advisor
Walgreens
08.2008 - 07.2016
Broker's License - Real Estate
Real Estate Express
Diploma -
O'Fallon Township High School
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