Jessica King
Rock Springs
Summary
Detail-oriented individual skilled in customer service and quality assurance. Known for maintaining high standards of organization and communication, contributing to positive customer experiences and operational success.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Merchandiser
Frank Beverage Group
Baraboo
03.2025 - Current
- Organized product displays to increase customer visibility and engagement, driving sales.
- Conducted product rotations to ensure freshness and compliance with supplier standards.
- Engaged with customers to gather feedback on preferences, enhancing service quality.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves while building displays to optimize product presentation and support store performance.
Delivery Driver Helper
Frank Beverage Transport
Baraboo
06.2024 - 03.2025
- Supported drivers by efficiently loading and unloading beverages, ensuring timely deliveries.
- Assisted with the unloading of customer orders in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with teams across departments to support objectives.
- Rotate product by the date on the package.
3rd Shift Lead
Frank Liquor Company
Middleton
06.2021 - 06.2024
- Supervised 3rd shift operations, enhancing workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Planned and executed special projects as assigned by management related to 3rd shift operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Resolved conflicts between third shift employees in a professional manner consistent with company policy guidelines.
- Tracked transfer routes via Geotab to efficiently unload transfers and accurately load delivery route.
- Utilizing both Shiraz and Eostar systems, work was consistently available for beer and liquor pickers to minimize downtime.
3rd Shift Associate
Frank Liquor Company
Middleton
10.2020 - 06.2021
- Operated forklifts, pallet jacks and order pickers safely to move merchandise throughout the facility.
- Operated electric pallet jack to transport pallets of product efficiently within warehouse, ensuring timely delivery.
- Organized picked orders on loading dock by route and by route stop to streamline loading process.
- Achieved cost-savings by developing functional solutions to problems.
Sales Representative
Frank Beer Distributors
Middleton
10.2018 - 10.2020
- Consistently achieved monthly and quarterly sales targets through strategic planning.
- Assessed customer needs and recommended new products to increase consumer demand and profits.
- Analyzed market trends to identify new sales opportunities and target demographics.
- Collaborated with graphics team to develop promotional materials that increased visibility.
- Negotiated payment arrangements with customers to resolve outstanding debts.
- Utilized Eostar for generating invoice and collections reports efficiently.
Sales Relief Representative
Frank Beer Distributors
Middleton
03.2018 - 10.2018
- Promoted positive relationships with customers and consumers to maintain consistent sales.
- Informed regular customers about new products, enhancing their purchasing experience.
- Covered sales routes during colleague vacations.
- Managed inventory levels to ensure product availability and freshness.
- Restocked shelves to ensure adequate inventory levels for customers.
- Assisted with merchandising displays and shelf stock at customer locations.
Merchandiser
Frank Beer Distributors
Middleton
01.2017 - 03.2018
- Stocked, rotated shelves, and built displays to maximize product visibility and support sales initiatives.
- Built product displays and placed appropriate signage for merchandise.
- Monitored store shelves to ensure product availability, restocked and rotated merchandise to enhance customer experience.
- Attended weekly sales meetings to discuss upcoming promotions, product changes, and sales goals ensuring effective communication.
- Monitored competitor activities in order to stay ahead of the competition.
Education
Some College (No Degree) - General Studies
Madison Area Technical College
Reedsburg, WISkills
- Product restocking
- Product rotation
- Display design
- Attention to detail
- Reliable and punctual
- Effective communication
- Relationship management
Certification
Preventing Discrimination and Harassment Certificate- Manager (February 15, 2023)
Timeline
Merchandiser
Frank Beverage Group
03.2025 - Current
Delivery Driver Helper
Frank Beverage Transport
06.2024 - 03.2025
3rd Shift Lead
Frank Liquor Company
06.2021 - 06.2024
3rd Shift Associate
Frank Liquor Company
10.2020 - 06.2021
Sales Representative
Frank Beer Distributors
10.2018 - 10.2020
Sales Relief Representative
Frank Beer Distributors
03.2018 - 10.2018
Merchandiser
Frank Beer Distributors
01.2017 - 03.2018
Some College (No Degree) - General Studies
Madison Area Technical College