Jessica Miller
Portsmouth,VA
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 80 pounds.
Overview
17
17
years of professional experience
Work History
Merchandiser
Sams Club
Chesapeake, VA
01.2024 - 10.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Increased customer engagement by providing knowledgeable product recommendations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Stocking Associate/Unloading
Lowes Home Improvment
Chesapeake, VA
01.2022 - 05.2022
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained clean and organized stockroom by sweeping and removing empty boxes.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Consistently lifted materials weighing as much as 80 pounds.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as order pickers, pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Customer Service Representative
711 Gas Station
Portsmouth, VA And Norfolk, VA
09.2017 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated flexibility while working at four different locations simultaneously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Toys R Us
Chesapeake, VA
10.2011 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Lowes Home Improvment
Chesapeake, VA
10.2010 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Sales Associate
Macys Department Store
Chesapeake, VA
11.2009 - 08.2010
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided information on company offerings to promote products and services to customers.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Adhered to company safety policies regarding floor management and customer interactions.
- Applied company standards to merchandise placements and presentations.
- Promoted warranty sales, loyalty rewards and more.
- Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Administrative Assistant
Performance Buick Pontiac
Chesapeake, VA
09.2008 - 07.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Carhop
Sonic
Portsmouth, VA
08.2008 - 11.2008
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Answered guest questions and promoted special products.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Customer Sales Associate
JCPenney
Chesapeake, VA
07.2007 - 06.2008
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided information on company offerings to promote products and services to customers.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Applied company standards to merchandise placements and presentations.
- Adhered to company safety policies regarding floor management and customer interactions.
- Promoted warranty sales, loyalty rewards and more.
- Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
High School Diploma - General Education
Woodrow Wilson High School
Portsmouth, VA06.2008
Skills
- Visual Merchandising
- Merchandising Guidelines
- Product Rotation
- Truck Unloading
- Problem Solving
- Item Scanning
- Customer Service
- Teamwork Abilities
- Organizational Skills
- Pallet Jack Operation
- Attention to Detail
- Warehouse Safety
- Restocking Shelves
- Heavy Lifting
- Stock Rotation
- Workplace Cleanliness
- Time Management
- Record Keeping
- Product Knowledge
- Merchandise Stocking
- Product Restocking
- Equipment Operation
- Safe Lifting Procedures
- Punctual and Reliable
- Complex Problem-Solving
- Friendly and Personable
- Paperwork Completion
- Clear Communication
- Safety Processes and Procedures
- Supply Restocking
- POS Systems
- Positive Attitude
- Cleaning Procedures
- Willing to Learn
- Money Handling
- Customer Assistance
- Customer Relationships
- Flexible Schedule
- Energetic and Outgoing
- Pallet Arrangement
- Motivated Team Player
- Dependable and Reliable
- Organization and Categorization
- Safety Procedures
- Goal Setting and Prioritization
- Cash Register Operations
Timeline
Merchandiser
Sams Club
01.2024 - 10.2024
Stocking Associate/Unloading
Lowes Home Improvment
01.2022 - 05.2022
Customer Service Representative
711 Gas Station
09.2017 - 11.2017
Customer Service Representative
Toys R Us
10.2011 - 01.2012
Customer Service Representative
Lowes Home Improvment
10.2010 - 06.2011
Customer Sales Associate
Macys Department Store
11.2009 - 08.2010
Administrative Assistant
Performance Buick Pontiac
09.2008 - 07.2009
Carhop
Sonic
08.2008 - 11.2008
Customer Sales Associate
JCPenney
07.2007 - 06.2008
High School Diploma - General Education
Woodrow Wilson High School