Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Kirchner

Jessica Kirchner

Las Vegas,NV

Summary

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Overview

6
6
years of professional experience

Work History

Security Officer

Custom Security Guard & Patrol
12.2024 - Current
  • Patrolled and monitored premises in company vehicle and by foot.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Cashier

Home Depot
08.2023 - 12.2024
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Night Auditor

Westin Las Vegas Hotel, Casino & Spa
08.2022 - 08.2023
  • Used Opera software to process reservations, check-ins and check-outs.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Agent

Golden Nugget Hotel & Casino
10.2021 - 08.2022
  • Used LMS software to process reservations, check-ins and check-outs.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Learning Specialist

Sitel
10.2020 - 10.2021
  • Enhanced student retention by implementing personalized learning strategies and tailored lesson plans.
  • Increased collaboration among teachers by organizing professional development workshops and sharing best practices.

Box Office Agent

David Saxe Productions
01.2020 - 03.2020
  • Increased overall customer satisfaction by providing efficient and courteous service in a fast-paced box office environment.
  • Streamlined ticket purchasing process for patrons through effective communication of showtimes, pricing options, and seating availability.

Shelter Manager

Haven Animal Care Shelter
01.2019 - 12.2019
  • Offered every pet adopter exceptional customer service and support, as well as top-notch care to each animal
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress

Night Auditor

Overton Hotel & Conference Center
08.2019 - 12.2019
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.

Education

Associate's - Computer Information Technology

Area Technical Trade Center
North Las Vegas, NV
2005

Skills

  • Self-motivated
  • Detail-oriented
  • Dedicated team player
  • People-oriented
  • Superior organizational skills
  • Customer service

Timeline

Security Officer

Custom Security Guard & Patrol
12.2024 - Current

Cashier

Home Depot
08.2023 - 12.2024

Night Auditor

Westin Las Vegas Hotel, Casino & Spa
08.2022 - 08.2023

Front Desk Agent

Golden Nugget Hotel & Casino
10.2021 - 08.2022

Learning Specialist

Sitel
10.2020 - 10.2021

Box Office Agent

David Saxe Productions
01.2020 - 03.2020

Night Auditor

Overton Hotel & Conference Center
08.2019 - 12.2019

Shelter Manager

Haven Animal Care Shelter
01.2019 - 12.2019

Associate's - Computer Information Technology

Area Technical Trade Center

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Jessica Kirchner