Microsoft Excel
JESSICA KLOPFER
Madison,AL
Summary
Dedicated professional with a strong background in administrative support, compliance, and client relations. Eager to contribute to a team focused on ensuring the safety and efficiency of electrical systems. Demonstrated success in enhancing team productivity, streamlining processes, and delivering extraordinary service. Exceptional organizational and communication skills, meticulous attention to detail, and the ability to manage multiple projects effectively. Passionate about driving operational excellence and supporting mission-critical operations with precision and reliability.
Overview
13
13
years of professional experience
Work History
UI Tax Support Specialist
Thomas & Company
11.2022 - Current
- Managed and indexed over 500 client quarterly reports, increasing team productivity by 20%.
- Designed comprehensive training programs for new team members, achieving a 50% reduction in onboarding time while maintaining high standards of performance.
- Collaborated across teams to address compliance issues, ensuring alignment with regulatory policies.
- Maintained accurate internal documentation processes, creating detailed operational metrics reports.
- Delivered consistent results in independent work settings, demonstrating superior time management skills.
Management Analyst
We Do it All & A Little More
02.2019 - 11.2022
- Evaluated material costs and secured more cost-effective options, achieving a 25% expense reduction while maintaining compliance with industry standards and quality expectations.
- Streamlined operational workflows and managed materials lists, aligning projects with business objectives.
- Planned, designed, and scheduled phases for large projects.
- Utilized Excel to track and manage detailed records, including project schedules and material usage.
Tier II Customer Service Representative
Active Network LLC
02.2012 - 02.2019
- Resolved complex client issues, ensuring compliance with industry regulations and fostering long-term relationships.
- Mentored junior team members, enhancing team productivity and compliance awareness.
Skills
- Process Improvement
- Data Integrity
- Data Management and Analytics
- Attention to Detail
- Adaptability
- Creative Problem-solving
- Time Management
- Communication
- Organization
- Workflow Analysis
Software
MySQL
Tableau
Power BI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offCareer advancementCompany CultureHealthcare benefitsPersonal development programsTimeline
UI Tax Support Specialist
Thomas & Company
11.2022 - Current
Management Analyst
We Do it All & A Little More
02.2019 - 11.2022
Tier II Customer Service Representative
Active Network LLC
02.2012 - 02.2019
Similar Profiles
Armando GomezArmando Gomez
Superintendent at Charles E. Thomas CompanySuperintendent at Charles E. Thomas Company
Beryl ThomasBeryl Thomas
Sales Advisor at Thomas CompanySales Advisor at Thomas Company
Marco SaldanaMarco Saldana
Gas Service Technician at Charles E. Thomas CompanyGas Service Technician at Charles E. Thomas Company
Jovonne S. BakerJovonne S. Baker
Client Advisor at TradebankClient Advisor at Tradebank
Paige CockrumPaige Cockrum
Registered Nurse at Huntsville HospitalRegistered Nurse at Huntsville Hospital