Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Knapp

Rochester

Summary

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Knowledgeable with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Studco Building Systems
06.2023 - Current
  • Led a team of XX employees, providing guidance and support to ensure successful completion of projects
  • Implemented effective communication strategies to foster collaboration and improve team productivity
  • Developed and implemented training programs for new team members, resulting in reduced onboarding time by XX%
  • Monitored team performance and provided regular feedback to drive continuous improvement
  • Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
  • Collaborated with cross-functional teams to identify process improvements and implement best practices
  • Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
  • Created performance metrics and tracked key indicators to evaluate individual and team performance
  • Implemented a reward system to recognize top performers, boosting morale and motivation levels
  • Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
  • Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities
  • Led regular meetings with the team to discuss progress updates, address challenges, and provide guidance on project priorities
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
  • Implemented a new performance evaluation system that provided more accurate feedback for employee development
  • Load plan outgoing truck to ensure it is safe , maintaining our policy requirements
  • Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees
  • Ensured compliance with company policies, procedures, safety regulations at all times
  • Coordinated schedules for optimal coverage during peak periods or special events


Quality Control Inspector

Thermo Fisher Scientific, Patheon
05.2023 - 06.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Completed precise measurements using special tools.

Warehouse Worker

PrimeSource Building Products
09.2019 - 05.2022
  • Pick orders on order picker/forklift/reach truck, stack neatly on pallet
  • Scan outgoing pallets, load/unload trucks
  • Wrap pallets
  • Work Receiving
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Freight Associate

Home Depot
03.2018 - 09.2019
  • Unload trucks, create carts or pallets for items, stock freight to floor, bin items that can't go out to floor, zone shelves
  • Order picker, electrical jack, forklift & reach truck certified

Backroom support

Sears
09.2016 - 07.2018
  • Unload/load trucks, customers online orders, create carts of merchandise to go out to floor, fill floor with new stock, new floor planning for new merchandise

PCA Personal Care Assistant

CCOR
01.2016 - 04.2016
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Education

High school or equivalent -

Threshold G.E.D.
Rochester, NY
07.2013

Skills

  • Product assembly expertise
  • Cost analysis and pricing
  • Proficient in material transport
  • Proficient in RF scanning
  • Logistics management experience
  • Certified forklift operator
  • Logistics and inventory management
  • Skilled in reach truck handling
  • Product placement expertise
  • Skilled in inventory handling
  • Timely order fulfillment specialist
  • Inventory oversight
  • Physical lifting proficiency
  • Pallet jack operation
  • Quality control processes
  • Logistics coordination
  • Inventory management
  • Inventory tracking expertise
  • Product packaging
  • Skilled in formatting and editing with Microsoft Word
  • Timely order fulfillment
  • Dementia care
  • Employee training
  • Customer-oriented
  • Operations management
  • Conflict resolution techniques
  • Strategic planning
  • Document management

Certification

Forklift Certification

Timeline

Supervisor

Studco Building Systems
06.2023 - Current

Quality Control Inspector

Thermo Fisher Scientific, Patheon
05.2023 - 06.2023

Warehouse Worker

PrimeSource Building Products
09.2019 - 05.2022

Freight Associate

Home Depot
03.2018 - 09.2019

Backroom support

Sears
09.2016 - 07.2018

PCA Personal Care Assistant

CCOR
01.2016 - 04.2016

High school or equivalent -

Threshold G.E.D.

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